I need a credit for 22/07/19 ASAP. I was charged twice for a room at Grand Continental, Colombo. Multiple emails and no resolution. Andrew, Melbourne

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I need a credit for 22/07/19 ASAP. I was charged twice for a room at Grand Continental, Colombo. Multiple emails and no resolution. Andrew, Melbourne

asked by Andrew G. on 7/24/19

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Carrie M. [Getaroom Rep] · Answer 1 · 2019-07-29T01:03Z

Carrie M. [Getaroom Rep]

on 7/29/19

Andrew,
We do apologize for this experience. We will need a little more information in order to search for your reservation. Do you have a booking # or ticket number so that we may review your case and reach out to you directly? We can also search by the travel dates.
Thank you,
Getaroom

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