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Hi, my boyfriend booked a hotel in Madrid online with you last night for 3 nights from the 5th November staying at the Madrid Torrelaguna Travelodge. This was for $183 (approximately £121) and the money has been taken from his account but we have not been given a reservation number or received a confirmation email. His name is Kyle Coombs and his email address is kyle.coombs@hotmail.co.uk. Please can you check that this reservation has gone through and send us the confirmation email? It must have gone through as the money has been taken from his account. Thanks, Suzanne Bithell

Asked by Suzanne B. on 10/27/2015