How easy is it to get a hold of customer service at Geardate.com?

Question

John T. · Accepted Answer

You can email them but they have auto response and it always provides the same response.

Randi W. · Answer

Took almost 2 months for someone to even answer me and tell me they don't do returns! Do not order from these people!

judy p. · Answer

They screw around and finally will get back & try to give you a 3.00 refund on a product that cost me 38.00

Karen D. · Answer

Email only as far as I can tell. They do answer but it takes 2 to 3 days.

Laura M. · Answer

Via email only as they are in China. They would typically answer my questions in the middle of the night (due to time difference).

Lyn W. · Answer

They respond to emails within 3 business days. They pretend to cooperate, but do not follow through. Their obvious use of translation software make communication difficult.

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