How easy is it to get a hold of customer service at Geardate.com?

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How easy is it to get a hold of customer service at Geardate.com?

asked by Peter T. on 3/1/19

6 Answers

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John T. on 6/8/20 · Answer 1 · 2020-06-08T05:07Z

John T.

on 6/8/20

You can email them but they have auto response and it always provides the same response.

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Randi W. on 4/17/20 · Answer 2 · 2020-04-17T02:57Z

Randi W.

on 4/17/20

Took almost 2 months for someone to even answer me and tell me they don't do returns! Do not order from these people!

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judy p. on 10/5/19 · Answer 3 · 2019-10-05T11:37Z

judy p.

on 10/5/19

They screw around and finally will get back & try to give you a 3.00 refund on a product that cost me 38.00

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Karen D. on 9/4/19 · Answer 4 · 2019-09-04T05:16Z

Karen D.

on 9/4/19

Email only as far as I can tell. They do answer but it takes 2 to 3 days.

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Laura M. on 6/17/19 · Answer 5 · 2019-06-17T02:14Z

Laura M.

on 6/17/19

Via email only as they are in China. They would typically answer my questions in the middle of the night (due to time difference).

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Lyn W. on 3/1/19 · Answer 6 · 2019-03-01T02:26Z

Lyn W.

on 3/1/19

They respond to emails within 3 business days. They pretend to cooperate, but do not follow through. Their obvious use of translation software make communication difficult.

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