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Laura M.

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Experience: Computers & Technology

Member since June 2019

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1 Review by Laura

I purchased a product from GearDate, not sure it matters what as they sell a lot of varied items, but it was something for doing automotive interior detailing. When my order arrived, they had sent me a foam cannon which is something for washing the exterior of a vehicle. I had to do some research to figure out what this product even was and i found that I could actually purchase what they sent me on Amazon for 1/2 the cost of what I paid, so not only did they not ship me the correct order, but they tried to get me to accept a product worth less than half of what they were supposed to send.
Then, despite they're "100% satisfaction guarantee" when I contacted them regarding this mistake, they said they would not take it back, and offered to refund me only 12% of what I paid to them.

So, I've contacted my credit card company and initiated a charge back. I have all my documentation so I expect I'll get my full refund, but that I even need to go through the trouble to do so, when they have all those satisfaction guarantees all over their website, is so shady to me that I could never recommend this company to anyone.

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