Here’s what consumers have asked with answers from Gearbest staff and previous consumers.
Dear Vicki, Thank you for your time. Please rest assured that we will be fully responsible if we made a mistake. Could you please contact us on site: http://www.gearbest.com/about/contact-us.html. Please rest assured we will follow your issue and check it for you. Our colleague will reply you in 24 hours and solve your problem soon. Gearbest.com
Dear Bonny, please kindly note that you are free to choose the refund to your original payment method. Could you please contact us in support center? We will resolve the issue as soon as possilble. Thank you for your feedback. Gearbest.com
Dear Kristine, we are sorry to hear that, could you please submit a ticket here: http://support.gearbest.com/ Our colleague will reply you in 24 hours! Gearbest.com
Dear Tyler, Thank you for your information. Could you please send me a message of your order number on sitejabber. Thank you for your understanding. Gearbest.com
Dear Camilo, Thank u for your information. Please rest assured that we are not a scam. At this time, we do lack of staff to answer the phone and the livechat. Please rest assured we are working on this issue to increase our workforce as soon as possible. As for aftersales service, we mainly complete it via the ticket center within 24 hours. Please see link: http://www.gearbest.com/about/contact-us.html to contact us! Gearbest.com
Dear Glenn, we have answered your question in ticket AT1*****842. Could you please check and give us a confirmation back? Thank you! Gearbest.com
I've placed many orders so far, and I have gotten them all. Sometimes it is slow. My fastest order got here in 10 days, the slowest in about 25. America Line(IB) tracking numbers can be tracked at http://www.myib.com/cn-english/ America Line(SF) and others can be tracked at http://www.17track.net/en Once the packages enter the US, they will be issued a USPS tracking number. If shipped to a country other than the US, it will be issued tracking for your standard mail carrier when it enters your country. Also make allowances for overseas travel time(most packages are shipped from China), and for time spent in customs. Hope this helps!
Send support an email, they are usually prompt to answer in 24-48 hrs. Sometimes they have to await shipment from another warehouse before they can fill your order. It has happened to me a couple of times. I've placed many orders so far, and I have gotten them all. Sometimes it is slow. My fastest order got here in 10 days, the slowest in about 25. America Line(IB) tracking numbers can be tracked at http://www.myib.com/cn-english/ America Line(SF) and others can be tracked at http://www.17track.net/en Once the packages enter the US, they will be issued a USPS tracking number. If shipped to a country other than the US, it will be issued tracking for your standard mail carrier when it enters your country. Also make allowances for overseas travel time(most packages are shipped from China), and for time spent in customs. Hope this helps!
Submit a ticket to customer service and ask for refund. Normally, they will grant your requests.