Gearbest FAQ | Sitejabber

Question:

I ordered my product with expedited shipping, any idea of how long it will take my package to get from china to florida (where i reside)

Answer:

Dear Rockso, Thanks for your message. Could you please contact us on site: http://www.gearbest.com/about/contact-us.html. Please rest assured we will follow your issue and check it for you. Our colleague will be very happy to reply you in 24 hours. Thank you for your understanding. Gearbest.com

By Lily L., over a year old

Question:

Need support question for recently purchased x-8 quad drone Need support question for recently purchased x-8 quad drone

Answer:

Dear Tom, Thank you for your enquiry. Could you please submit a ticket on link: http://www.gearbest.com/about/contact-us.html Our colleague will give you an answer in 24 hrs. Thank you for your time. Gearbest.com

By Lily L., over a year old

Question:

Are your guys watches good? Are your guys watches good?

Answer:

Dear Brirrany, Thanks for your recent message. Could you please contact us on site: http://www.gearbest.com/about/contact-us.html. Please rest assured we will follow your issue and check it for you. Our colleague will be very happy to reply you in 24 hours. Gearbest.com

By Lily L., over a year old

Question:

I want to purchase a watch, however i'm in india and not aware about the quality how will be.? I want to purchase a watch, however i'm in india and not aware about the quality how will be.?

Answer:

Dear Bahubali, Thank you for your information. Could you please contact via http://www.gearbest.com/about/contact-us.html? Our colleague will reply you in 24 hours! Thank you for your time. Gearbest.com

By Lily L., over a year old

Question:

Order not receive more than 2 month. gearbest support ticket t16030909437. i can't contact through support center - white screen only Order not receive more than 2 month. gearbest support ticket t16030909437. i can't contact through support center - white screen only

Answer:

Dear Rimas, Thank you for your messages. We have send you an email to your email r******@*******a.com Could you please kindly check and give a confirmation back/ Thank you for your patience. Gearbest.com

By Lily L., over a year old

Question:

I recieved the 64 gb flash drive that is dual use for mobile phones. i plug it in and it won't open. i have a surface pro 3 with windows 8. does anyone know the secret to these flashdrives? thanks, lori I recieved the 64 gb flash drive that is dual use for mobile phones. i plug it in and it won't open. i have a surface pro 3 with windows 8. does anyone know the secret to these flashdrives? thanks, lori

Answer:

Dear Lori, Thanks for your message. Could you please contact us on site: http://www.gearbest.com/about/contact-us.html. Please rest assured we will follow your issue and check it for you. Our colleague will be very happy to reply you in 24 hours. Thank you for your understanding. Gearbest.com

By Lily L., over a year old

Question:

Does customs in india charge any extra for ordre from gear best <50$? Does customs in india charge any extra for ordre from gear best <50$?

Answer:

Dear Raghul, Taxes are charged by your local customs office control and are covered by the customer. Please check your country's customs policy. We hope you enjoy shopping here with us. Please refer to http://www.gearbest.com/about/faq.html. Gearbest.com

By Lily L., over a year old

Question:

I paid for 3 items an i also purchased the tracker but when i click track your order it only says something about netherlands and that its shipped out but im not sure when it when it will get to me or where it is. if you have any idea when it will get to me or if it ever will please reply. thank you.

Answer:

Dear Frank, Thanks for your recent message. Could you please contact us on site: http://www.gearbest.com/about/contact-us.html. Please rest assured we will follow your issue and check it for you. Our colleague will be very happy to reply you in 24 hours. May happiness and success be always with you! Gearbest.com

By Lily L., over a year old

Question:

I want to order a product for 80$ approximately then when i go to the shipping screen it says shipping cost(2.14 kg) 88$ and at the bottom it says grand total of my whole order is 80$ will i be charged the 88$ for the shipping? I want to order a product for 80$ approximately then when i go to the shipping screen it says shipping cost(2.14 kg) 88$ and at the bottom it says grand total of my whole order is 80$ will i be charged the 88$ for the shipping?

Answer:

Dear cory, Thanks for your inquiry. At Gearbest, FREE shipping via Flat Rate Shipping is available for most of items. However if the item(s) is oversize or overweight, they must be shipped using Standard Shipping or Expedited Shipping instead. An additional shipping fee will be applied in such cases. Delivery cost depends on the shipping method that is selected and weight along with the shipping time and the destination country. Could you please contact us on site: http://www.gearbest.com/about/contact-us.html. We will check it for you. Gearbest.com

By Lily L., over a year old

Question:

Which delivery company you use here in saudi arabia, specifically in dammam

Answer:

Dear Jef, Please add all the items to cart, and choose the country you want the order to be shipped to, then you can choose the available shipping methods. Which shipping courier is used to send your package depends on the shipping method you choose. Please kindly refer here: http://www.gearbest.com/about/shipping-methods.html Best Regards, Gearbest.com

By Lily L., over a year old

Gearbest Questions & Answers

I ordered my product with expedited shipping, any idea of how long it will take my package to get from china to florida (where i reside)

Need support question for recently purchased x-8 quad drone Need support question for recently purchased x-8 quad drone

Are your guys watches good? Are your guys watches good?

I want to purchase a watch, however i'm in india and not aware about the quality how will be.? I want to purchase a watch, however i'm in india and not aware about the quality how will be.?

Order not receive more than 2 month. gearbest support ticket t16030909437. i can't contact through support center - white screen only Order not receive more than 2 month. gearbest support ticket t16030909437. i can't contact through support center - white screen only

Does customs in india charge any extra for ordre from gear best <50$? Does customs in india charge any extra for ordre from gear best <50$?

Which delivery company you use here in saudi arabia, specifically in dammam

Can’t see your question? Ask to get answers from the Gearbest staff and other customers.

Gearbest Questions & Answers

I ordered my product with expedited shipping, any idea of how long it will take my package to get from china to florida (where i reside) I ordered my product with expedited shipping, any idea of how long it will take my package to get from china to florida (where i reside)

Need support question for recently purchased x-8 quad drone Need support question for recently purchased x-8 quad drone

Are your guys watches good? Are your guys watches good?

I want to purchase a watch, however i'm in india and not aware about the quality how will be.? I want to purchase a watch, however i'm in india and not aware about the quality how will be.?

Order not receive more than 2 month. gearbest support ticket t16030909437. i can't contact through support center - white screen only Order not receive more than 2 month. gearbest support ticket t16030909437. i can't contact through support center - white screen only

Does customs in india charge any extra for ordre from gear best <50$? Does customs in india charge any extra for ordre from gear best <50$?

Which delivery company you use here in saudi arabia, specifically in dammam Which delivery company you use here in saudi arabia, specifically in dammam

Can’t see your question? Ask to get answers from the Gearbest staff and other customers.

I ordered my product with expedited shipping, any idea of how long it will take my package to get from china to florida (where i reside)

Which delivery company you use here in saudi arabia, specifically in dammam