Dear Debra, could you please refer to link: http://www.gearbest.com/about/contact-us.html?
You can submit a ticket via your email or you can star with a live chat there. We do lack of staff for the livechat. So we suggest you to submit a ticket. Our colleague will reply you in 24 hours. Thank you! Gearbest.com

Same placed an order, but for an electric unicycle. Little did I know still hasn't arrived. Even if I get it I will never use this site again.

Cancel it. I got a hoverboard from them. It is the chinese ones that blow up. I am trying desperately to return it. It will cost me a fortune and the US postal service will not accept it. When i ordered this i had no idea i was ordering from a chinese company. I think that is a little deceptive.