If you're having an issue that requires immediate attention, e-mail vip@gametag.com.

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I have been trying to sell an account to them for last 5 weeks plus, totally given up, all i get is the same auto response email from a ' customer service rep'

It's pretty much impossible to contact them. They practically have zero customer service.

Maybe one of the people who wrote a review has an idea? http://www.sitejabber.com/reviews/www.gametag.com#reviews-tab

If you haven't seen the reviews, take a look - you could even comment on one of their reviews.

Why?, and i have been keeping track, have mine and three other peoples reviews been removed? Is it because i told the truth about their horrible customer service? How can anyone trust this site if you are removing reviews from it consistantly? This site had 16 reviews a week ago and now it has only 13? Pretty weird if you ask me. Where did my review go sitejabber?

Please disregard, The issue has been resolved.

Can sitejabber remove all my comments? Confusion with payment, i was paid

Can i get a reply about an update for the account that says my payment has been pending for a few days now. Account Submission Offer ID: 2298484
It's for my world of warcraft account. Was also wondering if you could re-evaluate the account better than i did since i forgot to state that i have a few months left of game time on the account up til june of next year i think.

Still nothing from them, I will try to email them again and I hope they will send me the account info.

Months to complete orders? Is this typical? And why is this acceptable to Gametag?

It seems my first review yesterday was deleted. I will give another FAIR review today. I sold my SWTOR account to Gametag who changed the login information and account security (no longer mine) and then Gametag sent me an automated email asking for my payment information again. The title of the email was "payment processing". I thought this was pretty quick turnover, it had been about 2 weeks since I submitted the information to sell the SWTOR account. However, 5 weeks passed and I never received the payment or heard anything else. I sent 4 emails after I had not heard anything for 4 weeks as I was concerned since Gametag states on their website that payment will process no longer than 72 hours. I have yet to receive a reply from ANY of the emails I have sent concerning and inquiring why I have not received the payment that was supposedly processing. I tried to contact customer service through their supposed 24/hr live chat with an agent and facebook page, but as others have stated this service is nonexistent. My attempts to reach someone at Gametag to discuss this matter has been unsuccessful so I am here now reviewing Gametag. I gave them many opportunities and warned them that I would review them poorly if I did not hear anything back by early this week. I will update this information once the matter is resolved. And why did my review get deleted?

Well, i have finally received a response and i am being compensated for the time. All cleared up.

I have submitted my account to sell and have gotten to response from ANY of the emails i sent to both of their emails. They now have my account information and i have no money, and no idea what is happening.

How do I remove a post?

I sold a League of Legends account to these guys and so far the only response I have received from the guys are automated emails asking for my contact and payment information. After 12 hours they changed my password and they asked for the information such as ways of contact and payment. I sent them facebook messages and emails asking for a progress update and there are no responses. The live chat is more like dead chat, the live chat is always dead and never working. These guys are a scam do NOT sell anything to these guys. After posting on this website, I received a response from these guys but I can not even view it because its just sponsoring a facebook app which does not even work! You can follow my order number 2377067

Please delete my comments. The problem has been resolved. I was just impatient.

Im not trying to be impatient, but Ive been waiting nearly a month to hear anything. I submitted my account in June, and I still havent gotten anything response. Ive sent multiple emails, and a couple Facebook messages. I cant post on the Facebook because commenting is blocked or something. They havent even logged into my account or done anything to the password. All I want is a reply;\

Since last month 21st up til today the account has not been sorted. God knows how many messages i've sent them knowing that their chat live does not work. You name it, facebook messages, web chat messages, vip email, i've done all and i've never had a response back but only just one where it was automated asking me for information on the character and payment method. Does it really take years to complete a transaction or even being scammed i dont know.
Afterwards, putting my status to invalid information and told me I must disable my armour security which I've done so and still that status? I have 6 different devices all can log on without authentication and even a person on mars with a pc can log on if they had my account information as there is no authentication needed after disabling armour security.
I'm sorry if this message is deleted simply because it's true and the author does not like negative feedback, however if my problem is unsolved it will stay like this until it is solved. Hopefully I will at least get a response from the team of the progress.

Maybe they are backed up in your game Tony. They have a list function as well so you can try that.

vip@gametag.com did work for me. I'm satisfied with everything.

Doesn't sound like they did anything to your submission yet, just waiting on them to respond. Tell them you plan to cancel if you they don't rush your submission.

Not sure why I'm getting updates from here but unsubscribing.

I posted above as well and they did resolve my issue and they compensated me on what ended up being a mixup on where to pay. Lots of harsh claims in here but looks like all of them boil down to not processing the order fast enough and then people panicking and making bold claims. I think they need to just stop offering services for many of the games they do as I think that's where the problem with having a quick transaction starts or they just need to increase their support. They have tons of feedback on other sites which is why I went with them. Just be patient and ask to speak with a manager as I think many have pointed out here. I have no further issues though with my Submission with them.

vip@gametag.com does indeed work as well.

Yeah they are legit. Give them time. Message them on facebook does help speed things up. Wouldn't recommend posting here until you have given them a chance as they did mention to me public disclosure of account information could lead to the account being banned.

Wanted to update. All was resolved. They actually delivered well under the time expected. Plan to use them again soon!

Confirmed, got everything as described. Second order with them now!

Hi, I received payment. Wanted to update this. Great company.