FreeShipping Questions & Answers

Here’s what consumers have asked with answers from FreeShipping staff and previous consumers.

92 questions answered

13% answered in 1 day

Question:

I sent my rebate i several months ago and still have not got my money are heard anything i dd it all my mail. I sent my rebate i several months ago and still have not got my money are heard anything i dd it all my mail.

Answer:

Hi Annette, Can you please reach out to me directly at Help@FreeShipping.com so I can look into this for you? Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

I have some freeshipping charges on my debit card. does these charges are useful? I have some freeshipping charges on my debit card. does these charges are useful?

Answer:

Hi Jesus, I would be more than happy to assist you with this. Can you please email me directly at Help@FreeShipping.com so I can locate your account? Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

Hi, we were charged for freeshipping.com for 8 months and thought that it was through golf galaxy but went to them and they assured us it had nothing Hi, we were charged for freeshipping.com for 8 months and thought that it was through golf galaxy but went to them and they assured us it had nothing

Answer:

Hi Elaine, I need to request some personal information from you in order to locate your account. I'd rather collect that information over email. Once we locate an account I can certainly refund this for you. Please contact me directly at Help@FreeShipping.com. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

Please cancel my freeshiping ..i was mislead...was told to log on this site and you would cancel for me..please answer asap..thank you Please cancel my freeshiping ..i was mislead...was told to log on this site and you would cancel for me..please answer asap..thank you

Answer:

Hi Pamela, Can you please reach out to me directly at Help@FreeShipping.com so I can get some personal information to locate your account? Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

I want to cancel the free shipping...i was mislead when i placed an order...i do not want 12.95 charged to my account .. I want to cancel the free shipping...i was mislead when i placed an order...i do not want 12.95 charged to my account ..

Answer:

Hi Pamela, Can you please reach out to me directly at Help@FreeShipping.com so I can get some personal information to locate your account? Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

I want to know what are the rules of subscription? is it month-to-month? I want to know what are the rules of subscription? is it month-to-month?

Answer:

Hi Bina, You can view our full terms of use and terms of service by going to our homepage at FreeShipping.com. You will see the link to those 2 pages at the bottom. If you have any specific questions, please feel free to reach out to me directly at Help@FreeShipping.com. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

Are you on the nyse ? Are you on the nyse ?

Answer:

Hi Ken, no we are not on the NYSE. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

How do i cancel it? i am not sure when i even signed up for it? How do i cancel it? i am not sure when i even signed up for it?

Answer:

Hi Shelly, unfortunately I do not have enough information here to locate an account. I can certainly take care of this for you. Please contact me directly at Help@FreeShipping.com. Thanks

By FreeShipping C., Customer Service Representative over a year old

Question:

I just signed in for a trial of freeshipping.com. i have changed my mind and i do not wish to take advantage of 14 day trail as i do not want to join. I just signed in for a trial of freeshipping.com. i have changed my mind and i do not wish to take advantage of 14 day trail as i do not want to join.

Answer:

Hello, unfortunately I do not have enough information here to locate an account. I can certainly take care of this for you. Please contact me directly at Help@FreeShipping.com. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

How do i cancel my account. How do i cancel my account.

Answer:

Hello, unfortunately I do not have enough information here to locate an account. I can certainly take care of this for you. Please contact me directly at Help@FreeShipping.com. Thanks!

By FreeShipping C., Customer Service Representative over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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