FreeShipping Questions & Answers

Here’s what consumers have asked with answers from FreeShipping staff and previous consumers.

92 questions answered

13% answered in 1 day

Question:

There is no place customerservice@freeshipping more fraud stop stealing my money cancel me now, whatever it is

Answer:

Hi, I'd be more than happy to cancel and refund your account for you. Please contact me directly at Help@FreeShipping.com. Thanks! Mike FreeShipping.com Customer Service Manager

By FreeShipping C., Customer Service Representative over a year old

Question:

Just cancel the scam membership you put on me and don't charge me again people really do business like this? you should be jailed and keys thrown away Just cancel the scam membership you put on me and don't charge me again people really do business like this? you should be jailed and keys thrown away

Answer:

Hi, I'd be more than happy to cancel and refund your account for you. Please contact me directly at Help@FreeShipping.com. Thanks! Mike FreeShipping.com Customer Service Manager

By FreeShipping C., Customer Service Representative over a year old

Question:

I have been charged 12.97 twice and nsf charge of 35.00 from my bank for this service that i never signed up for. now i am negative 206.00 in my ac I have been charged 12.97 twice and nsf charge of 35.00 from my bank for this service that i never signed up for. now i am negative 206.00 in my ac

Answer:

Hi, I'd be more than happy to cancel and refund your account for you. Please contact me directly at Help@FreeShipping.com. Thanks! Mike FreeShipping.com Customer Service Manager

By FreeShipping C., Customer Service Representative over a year old

Question:

Hi, i just purchased a stick-on anywhere motion sensor light bar for $19.99; on the website it said "free shipping" yet i get charged $6.95

Answer:

Hi, When you sign in to your account you should see a green banner on the top of the screen, you will be able to claim your shipping rebate using that form. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

Ok, here is a reasonable q, when i sign up for the 7 day trial for $1.97, is that the only fee the is charged @ that time? or that & the 1st mo also?

Answer:

Hi David, FreeShipping.com is a membership program, the membership fee is $12.97 per month. Please let me know if you have any questions. Thanks! Mike

By FreeShipping C., Customer Service Representative over a year old

Question:

What did i buy yesterday? What did i buy yesterday?

Answer:

Hi, I would be more than happy to help you with this. Can you please contact me at Help@FreeShipping.com and reference case #401? Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

I've been trying to cancel for two months and have not been able to. i never signed up for it and being charged $12.97 every month on my sears card. I've been trying to cancel for two months and have not been able to. i never signed up for it and being charged $12.97 every month on my sears card.

Answer:

Hi Edwin, I would be more than happy to assist you with this. I can certainly cancel you and refund the membership fee. Please contact me directly at Help@FreeShipping.com. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

I don't recall signing up for this website and have been charged, unknowingly, for months. how can i cancel and get my money back? I don't recall signing up for this website and have been charged, unknowingly, for months. how can i cancel and get my money back?

Answer:

Hi Krystal, I would be more than happy to help you. I can't locate your account using the information given above, is there anyway you can reach out to me directly at Help@FreeShipping.com? Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

How do i cancel my membership and get my money refunded? vbatkins@bellsouth.net How do i cancel my membership and get my money refunded? vbatkins@bellsouth.net

Answer:

Hi Victor, I have cancelled your account and issued a full refund back to your account. Please allow 2-5 business days for that to post to your account. Thanks!

By FreeShipping C., Customer Service Representative over a year old

Question:

In how many days my $10 will be mailed? will you send me a cheque or something else? In how many days my $10 will be mailed? will you send me a cheque or something else?

Answer:

Hi, As long as you submitted all your documentation your rebate will be paid out on 2/15/2018. Please let me know if you have any further questions. Thanks!

By FreeShipping C., Customer Service Representative over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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