FreeShipping Questions & Answers

Here’s what consumers have asked with answers from FreeShipping staff and previous consumers.

92 questions answered

13% answered in 1 day

Question:

I was offered $10 for signing up and was charged $1.97 for 7 day trial. i cancelled and never received my $10 bonus for trying the service ? I was offered $10 for signing up and was charged $1.97 for 7 day trial. i cancelled and never received my $10 bonus for trying the service ?

Answer:

Call them. Make sure you have your order number, date and time of purchase, and total paid. If you had an ad blocker active at the time of purchase you probably wont get credit because ad blockers do block the messages needed for places like free shipping to detect your pur hase.

By Da T. over a year old

Question:

Are you charging me a monthly charge?if so stop now! ben thorington Are you charging me a monthly charge?if so stop now! ben thorington

Answer:

Hi Benjamin, Please reach out me directly at Help@Freeshipping.com and reference Customer Loyalty #FS834. I will be happy to assist you. Thanks, Samantha Freeshipping.com Customer Service Supervisor

By Help F., Customer Service Representative over a year old

Question:

How do i cancel this subscription How do i cancel this subscription

Answer:

Hi Trish Please reach out to me directly at Help@FreeShipping.com so I can assist you with that. Thanks! Samantha FreeShipping.com Customer Service Supervisor

By Help F., Customer Service Representative over a year old

Question:

How to unsubscribe free shipping ? thank you How to unsubscribe free shipping ? thank you

Answer:

Hi Carl, Please reach out to me directly at Help@FreeShipping.com so I can assist you with that. Thanks! Samantha FreeShipping.com Customer Service Supervisor

By Help F., Customer Service Representative over a year old

Question:

My wife's checking account has been charged 18 times for $12.97 since 8/12/2017 for a total of $233.46. she never subscribed, knew nothing about it. My wife's checking account has been charged 18 times for $12.97 since 8/12/2017 for a total of $233.46. she never subscribed, knew nothing about it.

Answer:

Hi John, Can you please reach out to me directly at Help@FreeShipping.com so I can assist you? Thanks! Samantha FreeShipping.com Customer Service Supervisor

By Help F., Customer Service Representative over a year old

Question:

How do i get my rebate? How do i get my rebate?

Answer:

Hi Lenore, Can you please reach out to me directly at Help@FreeShipping.com so I can assist you? Thanks! Samantha FreeShipping.com Customer Service Supervisor

By Help F., Customer Service Representative over a year old

Question:

How do i track a package shipped and not rec'd yet. How do i track a package shipped and not rec'd yet.

Answer:

Hi Timothy, Can you please reach out to me directly at Help@FreeShipping.com so I can assist you? Thanks! Mike FreeShipping.com Customer Service Manager

By FreeShipping C., Customer Service Representative over a year old

Question:

How are you stealing people's credit card information????? i am contacting my state's attorney general office and filing a complaint. How are you stealing people's credit card information????? i am contacting my state's attorney general office and filing a complaint.

Answer:

Hi Connie, I would be more than happy to explain how you joined FreeShipping.com and tell you exactly where you saw our offer. However, using the information given here I am unable to locate your account. Once we locate your account I can explain what FreeShipping.com is and if it's not something you'd want to continue with I can certainly issue you a full refund and cancel your account. Can you please contact me directly at Help@FreeShipping.com so I can assist you with this? Thanks! Mike FreeShipping.com Customer Service Manager

By FreeShipping C., Customer Service Representative over a year old

Question:

Free shipping https://immediatemarket.com Free shipping https://immediatemarket.com

Answer:

Hello, How can I help you? Thanks! Mike FreeShipping.com Customer Service Manager

By FreeShipping C., Customer Service Representative over a year old

Question:

How is anybody supposed to get in touch with you people nothing you say to do ever goes to anyone/. How is anybody supposed to get in touch with you people nothing you say to do ever goes to anyone/.

Answer:

Hi, I'd be more than happy to cancel and refund your account for you. Please contact me directly at Help@FreeShipping.com. Thanks! Mike FreeShipping.com Customer Service Manager

By FreeShipping C., Customer Service Representative over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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