FreeShipping Questions & Answers

Here’s what consumers have asked with answers from FreeShipping staff and previous consumers.

92 questions answered

13% answered in 1 day

Question:

Hi, i would like to ask about canceling my trial. if i cancel my trial (in 7 days) will i still get my earned 10% cash back deposit into my account? Hi, i would like to ask about canceling my trial. if i cancel my trial (in 7 days) will i still get my earned 10% cash back deposit into my account?

Answer:

Hello, Any cash back you earn as a member is yours to keep even if you choose to cancel. Thanks!

By Help F., Customer Service Representative over a year old

Question:

I would like to cancel my membership. please inform me how at: jjspawt@yahoo.com I would like to cancel my membership. please inform me how at: jjspawt@yahoo.com

Answer:

Hello - No problem, I have sent confirmation of this to your email.

By Help F., Customer Service Representative over a year old

Question:

Hi, why freeshipping.com withdrew $18 from my account???? its not good.back my money!!!!! Hi, why freeshipping.com withdrew $18 from my account???? its not good.back my money!!!!!

Answer:

Hi Carla, Please reach out to me directly at Help@Freeshipping.com. I will be happy to issue a refund for the membership fee. Thanks! Samantha Customer Support Supervisor

By Help F., Customer Service Representative over a year old

Question:

I never signed up for this!!!!!! how do i get back the $12.97 you took from me?????? I never signed up for this!!!!!! how do i get back the $12.97 you took from me??????

Answer:

Hi Robert, Please reach out to me directly at Help@Freeshipping.com. I will be happy to help you with the refund. Thanks, Samantha Customer Support Supervisor

By Help F., Customer Service Representative over a year old

Question:

How do i get them to stop taking payment How do i get them to stop taking payment

Answer:

Hi Crystal, Please reach out directly at Help@Freeshipping.com. I will be happy to assist you with the refund. Thanks, Samantha Customer Support Supervisor

By Help F., Customer Service Representative over a year old

Question:

Am i charged a monthly fee for my membership? Am i charged a monthly fee for my membership?

Answer:

Hello, After your trial there is a monthly membership fee for Freeshipping.com. Members are free to cancel at any time. If you have any questions please feel free to reach out directly at Help@Freeshipping.com. Thanks, Samantha Customer Support Supervisor

By Help F., Customer Service Representative over a year old

Question:

How do i cancel my subscription How do i cancel my subscription

Answer:

Hello, Please reach out to me directly at Help@Freeshipping.com and I will be happy to cancel your account. Thanks, Samantha Customer Support Supervisor

By Help F., Customer Service Representative over a year old

Question:

Where is the address do i send my purchase receipt for my $10. cash back rebate? thank you

Answer:

Hello, For processing of your rebate, please forward your order confirmation page to Rebates@Freeshipping.com If you have any questions please don't hesitate to reach out at Help@Freeshipping.com. Thanks, Samantha Customer Support Supervisor

By Help F., Customer Service Representative over a year old

Question:

What are you charging me $9.97 for?? plumbrbc326@comcast.net// What are you charging me $9.97 for?? plumbrbc326@comcast.net//

Answer:

Hello, The fee was for membership in Freeshipping.com. I see that your membership has been canceled and fully refunded. This credit may take 2-5 business days to post. If you have any questions just let us know. Thanks, Samantha Freeshipping Support Supervisor

By Help F., Customer Service Representative over a year old

Question:

Can i get my money refunded? i was charged yesterday, and a payment was taken from my bank account. i already canceled. Can i get my money refunded? i was charged yesterday, and a payment was taken from my bank account. i already canceled.

Answer:

Hi Margie, Please reach out to me directly at Help@Freeshipping.com, I will be happy to process the refund for you. Thanks, Samantha Freeshipping.com

By Help F., Customer Service Representative over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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