FreeShipping FAQ | Sitejabber

Question:

Hi, if i did not purchase anything where i paid shipping then why i was charged 13.97 $. how can i get my money, i do not wish to continue my membership. i do not want to form opinion without getting proper resolution to my problem. please help me

Answer:

Contact us at customerservice@freeshipping.com and we will be happy to resolve your issue. Thank you KellyT

By FreeShipping C., Customer Service Representative over a year old

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Question:

Hi! i keep receiving info regarding charging $13.00 although i never subscribed and never received anything using this service, please clarify thanks Hi! i keep receiving info regarding charging $13.00 although i never subscribed and never received anything using this service, please clarify thanks

Answer:

You have to buy items from a website…anything from eBay to BATH & BODY WORKS, OVERSTOCK…many others. Go to "freeshipping.com" then delete the site from which you plan to buy-it will direct you to that site. (I always take screenshots of final receipts to add to my freeshipping.com submission), Afterwards you need to enter the purchase date-total cost and shipping cost…then a code is given. I have timed myself-the submission takes 35 secs if you are fluid on the computer. Have been a member for over 5 years and saved hundred$$! Trustworthy site-w/discounts as well as freeshipping (up to $10/order). $500 max shipping refunds per year…no limit on 10-20% off discounts!

By Laura-Diane R. over a year old

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Question:

Can i use this to save on shipping ebay items? Can i use this to save on shipping ebay items?

Answer:

Yes, I do all the time. I wish there was an eBay search function for items with high shipping cost

By Dave Smith g. over a year old

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Question:

This is really tricky. how can i get refund? This is really tricky. how can i get refund?

Answer:

Hi, Please reach out to me directly at Help@FreeShipping.com so I can process that refund for you. Thanks! Mike FreeShipping.com Customer Service Manager

By FreeShipping C., Customer Service Representative over a year old

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Question:

Trying to cancel it.lost my job and need it canceled asap thank you joyce long hhtripbeach@yahoo.com Trying to cancel it.lost my job and need it canceled asap thank you joyce long hhtripbeach@yahoo.com

Answer:

Hi Susie, I'm really sorry to hear about your job. I don't see that you have used your membership with us, so I did go ahead and issue you a refund for the monthly charges. That refund will be a total of $64.85 and will post back to your account within 2-5 business days. If you ever want to come back to be a member of FreeShipping.com, don't hesitate to reach out to me. You can also email me directly at Help@FreeShipping.com. Thanks, have a great day! Mike

By FreeShipping C., Customer Service Representative over a year old

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Question:

Please cancel my membership, i was unaware there was a 12.95 payment per month, i just signed up in the last 30 mins.. thank you..racina ellison

Answer:

Hi RaCina, unfortunately I do not have enough information here to locate an account. I can certainly take care of this for you. Please contact me directly at Help@FreeShipping.com. Thanks

By FreeShipping C., Customer Service Representative over a year old

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Question:

How much is the membership fee? How much is the membership fee?

Answer:

Hello, the membership fee is $12.97 per month. We offer 10% cash back at over 1,000 retailers, including Walmart, Best Buy, Bed Bath & Beyond, etc. As well as shipping rebates, return labels through FedEx, and much more!

By FreeShipping C., Customer Service Representative over a year old

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Question:

Hi i recently joined freeshipping, and purchased a big item from best buy thru them instead of ebates. i am about to purchase a large shopping cart at kohls thru freeshipping. when should i expect my cash back? i am concerned now. Hi i recently joined freeshipping, and purchased a big item from best buy thru them instead of ebates. i am about to purchase a large shopping cart at kohls thru freeshipping. when should i expect my cash back? i am concerned now.

Answer:

I get a multiple monthly shipping charges on purchases previously made and get monthly charges whether I buy anything or not.

By Terri E. over a year old

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Question:

I want to get my charge back and cancel my membership I want to get my charge back and cancel my membership

Answer:

Hi Yan - can you please reach out to me directly at Help@FreeShipping.com. I will need a little more information from you before I can locate a membership. Thanks!

By FreeShipping C., Customer Service Representative over a year old

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Question:

Why can't i see my account online? i cancelled but i still would like access to see when i will receive my shipping rebates. Why can't i see my account online? i cancelled but i still would like access to see when i will receive my shipping rebates.

Answer:

Hi Michael, I’m so sorry for any confusion regarding your account. Unfortunately, once you cancel you cannot log back in to your account. For any updates please call our toll free number at 1-855-226-7047 or email us directly at customercare@freeshipping.com. Thanks!

By FreeShipping C., Customer Service Representative over a year old

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FreeShipping Questions & Answers

Hi, if i did not purchase anything where i paid shipping then why i was charged 13.97 $. how can i get my money, i do not wish to continue my membership. i do not want to form opinion without getting proper resolution to my problem. please help me

Hi! i keep receiving info regarding charging $13.00 although i never subscribed and never received anything using this service, please clarify thanks Hi! i keep receiving info regarding charging $13.00 although i never subscribed and never received anything using this service, please clarify thanks

Can i use this to save on shipping ebay items? Can i use this to save on shipping ebay items?

This is really tricky. how can i get refund? This is really tricky. how can i get refund?

Trying to cancel it.lost my job and need it canceled asap thank you joyce long hhtripbeach@yahoo.com Trying to cancel it.lost my job and need it canceled asap thank you joyce long hhtripbeach@yahoo.com

Please cancel my membership, i was unaware there was a 12.95 payment per month, i just signed up in the last 30 mins.. thank you..racina ellison

How much is the membership fee? How much is the membership fee?

I want to get my charge back and cancel my membership I want to get my charge back and cancel my membership

Why can't i see my account online? i cancelled but i still would like access to see when i will receive my shipping rebates. Why can't i see my account online? i cancelled but i still would like access to see when i will receive my shipping rebates.

Can’t see your question? Ask to get answers from the FreeShipping staff and other customers.

FreeShipping Questions & Answers

Hi! i keep receiving info regarding charging $13.00 although i never subscribed and never received anything using this service, please clarify thanks Hi! i keep receiving info regarding charging $13.00 although i never subscribed and never received anything using this service, please clarify thanks

Can i use this to save on shipping ebay items? Can i use this to save on shipping ebay items?

This is really tricky. how can i get refund? This is really tricky. how can i get refund?

Trying to cancel it.lost my job and need it canceled asap thank you joyce long hhtripbeach@yahoo.com Trying to cancel it.lost my job and need it canceled asap thank you joyce long hhtripbeach@yahoo.com

Please cancel my membership, i was unaware there was a 12.95 payment per month, i just signed up in the last 30 mins.. thank you..racina ellison Please cancel my membership, i was unaware there was a 12.95 payment per month, i just signed up in the last 30 mins.. thank you..racina ellison

How much is the membership fee? How much is the membership fee?

I want to get my charge back and cancel my membership I want to get my charge back and cancel my membership

Why can't i see my account online? i cancelled but i still would like access to see when i will receive my shipping rebates. Why can't i see my account online? i cancelled but i still would like access to see when i will receive my shipping rebates.

Can’t see your question? Ask to get answers from the FreeShipping staff and other customers.

Please cancel my membership, i was unaware there was a 12.95 payment per month, i just signed up in the last 30 mins.. thank you..racina ellison