FragranceX Questions & Answers

Ask a question

Here’s what consumers have asked with answers from FragranceX staff and previous consumers.

31 questions answered
6% answered in 1 day
Question:

Can you tell me if you sell or can get kenzo amour indian holiday regards patricia

Answer:

Hello Patriciam Hope you are well. At this time we are out of stock. But here is a link for you to add your email to the waiting list. https://www.fragrancex.com/products/_cid_perfume-am-lid_k-am-pid_65504w__products.html

By renee s.,
Question:

Are you fake

Answer:

Am I fake? Really a dumb question. I have no affiliation with FragranceX.com and would be really pissed if I worked for someone who scammed me.

By Dale D.
Question:

Are they all authentic and original edt's

Answer:

I was sent toilette when I purchased edp purfume. The fragrance (Jimmy Choo) smells like pure alcohol rub and extremely light in color. I have worn this fragrance many times purchased at department stores, therefore, I'm aware of the color and smell, and this is not it. I ordered 3.4 ml (2 purfumes); however, I received 3.3 ml. My order was not accurate and deceitful. Since my return, the company is trying to give me a partial refund reporting that I didn't return Jimmy Choo. The purfume smells like pure alcohol rub, I wouldn't waste my money and keep that. All 3 fragrances were returned at the same time in the same box at my expense. This company is a scam, and I will never purchase anything from this merchant, again.

By Sheneka M.
Question:

Why do so many people claim this site is not legitimate??

Answer:

Might have something to do with them never answering their listed phone number from their site or ever answering a single email.

By Daniel H.
Question:

Are the fragrances real?

Answer:

According to my experience, they are. The perfume comes in its original bottle and box.

By David A.
Question:

Answer:

Saudi arabia

By Umer U.
Question:

Hi, i did not receive my items ordered in february of this year, and do not expect them anymore, since the reviews i read after in some sites, were far after my order, and their site does not contain any bad review. i would like to know what can be the advise from you on this issue. thanks

Answer:

Please read my review on these scam artists. We just went through the same only to get a partial refund.

By Dale D.
Question:

What perfume would you suggest for a teen girl from high end designers?

Answer:

Have a look at http://www.fragrantica.com for ideas based on perfumes you already like. It's a super site for information.

By Jessa C.
Question:

I have been buying from fragrancex for a few years now. very satisfied until now. for the first time ever i have been charged £28. duty. why is this? it would have been much cheaper to buy locally.

Answer:

Most items from abroad attract charges. You pay a fee to the handler for bringing in into the country for you, then there's VAT and potentially custom's duty too. You can get the information from https://www.gov.uk/goods-sent-from-abroad/overview

By Jessa C.
Question:

You have bad reviews at site jabber.com. one review states you sell fake perfumes. i am, afraid to buy now. the item seems to be cheap but i am afraid i will get a fake item.

Answer:

I do not have any proof either way all I know is that I believe in the past we had recieved returned items because of the damaged packaging

By Dale D.

Can’t see your question? Ask to get answers from the FragranceX staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
FragranceX?
Post Review