FragranceX Questions & Answers

Ask a question

Here’s what consumers have asked with answers from FragranceX staff and previous consumers.

32 questions answered
6% answered in 1 day
Question:

Do you ship to south africa?

Answer:

Hello Mariaan, Hope you are well. Yes we are currently now shipping to South Africa.

By renee s.,
Question:

Can you tell me if you sell or can get kenzo amour indian holiday regards patricia

Answer:

Hello Patriciam Hope you are well. At this time we are out of stock. But here is a link for you to add your email to the waiting list. https://www.fragrancex.com/products/_cid_perfume-am-lid_k-am-pid_65504w__products.html

By renee s.,
Question:

Are you fake

Answer:

Am I fake? Really a dumb question. I have no affiliation with FragranceX.com and would be really pissed if I worked for someone who scammed me.

By Dale D.
Question:

Are they all authentic and original edt's

Answer:

I was sent toilette when I purchased edp purfume. The fragrance (Jimmy Choo) smells like pure alcohol rub and extremely light in color. I have worn this fragrance many times purchased at department stores, therefore, I'm aware of the color and smell, and this is not it. I ordered 3.4 ml (2 purfumes); however, I received 3.3 ml. My order was not accurate and deceitful. Since my return, the company is trying to give me a partial refund reporting that I didn't return Jimmy Choo. The purfume smells like pure alcohol rub, I wouldn't waste my money and keep that. All 3 fragrances were returned at the same time in the same box at my expense. This company is a scam, and I will never purchase anything from this merchant, again.

By Sheneka M.
Question:

Why do so many people claim this site is not legitimate??

Answer:

Might have something to do with them never answering their listed phone number from their site or ever answering a single email.

By Daniel H.
Question:

Are the fragrances real?

Answer:

According to my experience, they are. The perfume comes in its original bottle and box.

By David A.
Question:

Answer:

Saudi arabia

By Umer U.
Question:

Hi, i did not receive my items ordered in february of this year, and do not expect them anymore, since the reviews i read after in some sites, were far after my order, and their site does not contain any bad review. i would like to know what can be the advise from you on this issue. thanks

Answer:

Please read my review on these scam artists. We just went through the same only to get a partial refund.

By Dale D.
Question:

What perfume would you suggest for a teen girl from high end designers?

Answer:

Have a look at http://www.fragrantica.com for ideas based on perfumes you already like. It's a super site for information.

By Jessa C.
Question:

I have been buying from fragrancex for a few years now. very satisfied until now. for the first time ever i have been charged £28. duty. why is this? it would have been much cheaper to buy locally.

Answer:

Most items from abroad attract charges. You pay a fee to the handler for bringing in into the country for you, then there's VAT and potentially custom's duty too. You can get the information from https://www.gov.uk/goods-sent-from-abroad/overview

By Jessa C.

Can’t see your question? Ask to get answers from the FragranceX staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
FragranceX?
Post Review