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Here’s what consumers have asked with answers from FragranceX staff and previous consumers.
Hello Khulekani, Thank you for reaching out to FragranceX.com! I can proudly confirm that all our products are 100% authentic and original brand names. We do not sell any knockoffs or imitations. In case you would like to make a purchase and then you are not satisfied with the item, you can always return it to us. Please see our Return Policy here: https://www.fragrancex.com/customerservice/ordering2.html#1. Please don't hesitate to reach out back to us if you have any further questions or concerns.
Hello Kelly, Thank you for reaching out to FragranceX.com! I can proudly confirm that all our products are 100% authentic and original brand names. We do not sell any knockoffs or imitations. In case you would like to make a purchase and then you are not satisfied with the item, you can always return it to us. Please see our Return Policy here: https://www.fragrancex.com/customerservice/ordering2.html#1. We also sell Testers, but note that these are completely new, full and never used items. These are items that were meant to be displayed in a store, however since we do not have a physical store, we sell them at a reduced price. Note that sometimes Testers do not come with the cap or box (perfume designer box), nevertheless they are just like the full-priced version. Please don't hesitate to reach out back to us if you have any further questions or concerns.
Hello Clive! Thank you for reaching out to FragranceX.com! In order to place an order with us and pay with a credit card, please follow the below steps: 1. Access our website www.FragranceX.com 2. Browse our items and click "Add to Cart" on the desired fragrance(s) 3. When you are done, click "Proceed to Checkout" 4. Add shipping details, select shipping preferences and under "Step 4 - Secure Payments" please select "Pay by Credit Card" (you will be requested to add the Card Number and Expiration date) 5. Click "Place Order" Note that we cannot split payments onto separate cards or pay methods and all charges and refunds are posted in US Dollars. Once your order ships from our warehouse, we will email you the tracking details so you can track your package. If you have any further questions, please let me know. Happy shopping!
Hello Ann, Thank you for contacting FragranceX.com! We do carry that item and it is a great choice You may find all available sizes and prices for Phantom By Paco Rabanne on the following link: https://www.fragrancex.com/products/paco-rabanne/paco-rabanne-phantom-cologne Please note pricing and availability are subject to change daily. To place the order simply select and add the fragrance to your cart, proceed to checkout, enter all the details needed and hit "Place Order". If you have additional questions, please let me know!
We created Loyalty Points to show our appreciation for you! The points are accumulated with each order that is placed when you are logged into your account. You will earn one point for every dollar you spend. Earn 100 points, and receive 2% off future orders, earn 500 points and get 5% off future orders, and 1000+ points rewards you with 10% off future orders! These points do not get deducted when used, but stored in your account. What's even better, they are automatically applied to each order that you place while logged into your FragranceX.com account!
Hello Lungelo, Hope you are well. Please note that it depends on the situation. Feel free to email us at support@fragranceX.com if you would like to give us more information regarding the situation. (depends on if it was domestic or international? Price? Have you claimed delivered not received before. We would also file a claim with the carrier as well.)
