Thank you for your review.
Please take our deepest apologies for all the problems you encountered.
If you are not satisfied with your order, you can contact us within 14 days upon receiving the items to initiate the return process. For more details you may refer to our return policy: http://www.floryday.com/return-policy.html
Would you please tell us your order number so that we can contact you as soon as possible? Or please send the email to email@example.com
with the title "" sitejabber+ your order number "". Our Customer Service Team will handle it promptly and find the best solution for you.