Farfetch Questions & Answers

Hello Sreekanth, We're so sorry for our late response. As long as your order is shipped within our 14-day return policy and is unworn with tags attached, you'll be eligible for a full refund. If you're having any issues with this return, please send an email to customerservice@farfetch.com. Warm Regards, Farfetch

Hello Thomas, All of our partners will include all brand accessories that they have such as a brand box or dust bag. However, you may not receive certain packaging that only the brand's stores provide such as a shopping bag or branded tissue paper. If you have more questions about shopping with Farfetch, please send an email to customerservice@farfetch.com. Warm Regards, Farfetch

Hello Jessie, All of Farfetch's partners are authorized sellers of the luxury merchandise on our website. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you are not satisfied with your purchase for any reason, please remember that Farfetch offers free returns on all orders. If you have specific concerns about our business, please send an email to customeroutreach@farfetch.com - we're happy to answer any of your questions. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

Hello Yasha, Thank you so much for your question. We'll need more information about your order to assist you so we kindly ask that you contact our customer service team by sending an email to customerservice@farfetch.com. You may also speak to our customer service team by calling +1 (213) 375-0858 or +44 (0) 20 3750 1250. Warm Regards, Farfetch

Hello Annie, We're sorry to hear that your return status hasn't updated in our system but this may be due to a technical glitch. Our customer service team would be happy to investigate so please contact them by sending an email to customerservice@farfetch.com. Warm Regards, Farfetch

Hello Inga, Thank you for your message. Please feel free to contact our customer service agents for more information by clicking here: https://www.farfetch.com/contact-us Our team can be contacted via email or over the phone. We hope to hear from you soon! Warm regards, Farfetch

Hello Inga, Thank you for your message. Please feel free to contact our customer service agents for more information by clicking here: https://www.farfetch.com/contact-us Our team can be contacted via email or over the phone. We hope to hear from you soon! Warm regards, Farfetch

Hello Jannie, All of Farfetch's partners are authorized sellers of the luxury merchandise on our website. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you are not satisfied with your purchase for any reason, please remember that Farfetch offers free returns on all orders. Warm regards, Farfetch

Hello Darven, Thank you for your message. Could you kindly visit the link below? Please feel free to ask your questions to our customer service agents. https://www.farfetch.com/contact-us Warm regards, Farfetch

Hello Myra, Farfetch will include the cost of taxes and duties if your order is shipped to one of the following locations: European Union, USA, Canada, Brazil, Mainland China, Australia, New Zealand, Puerto Rico, Switzerland, Singapore, Republic of Korea, Kuwait, Qatar, Israel, India, Norway, Saudi Arabia, Taiwan, Thailand, U. A. E, Japan, Isle of Man, Guernsey, Jersey, San Marino, and Mexico. If you are ordering from within your own customs zone or country/region, import duties will not be applicable however you may need to pay VAT or local sales taxes. For the UK and the USA, these costs are included at checkout. For more information, please send an email to our customer service team at customerservice@farfetch.com. Warm Regards, Farfetch