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Farfetch Questions & Answers

1,807 reviews
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Here’s what consumers have asked with answers from Farfetch staff and previous consumers.

75 questions answered
7% answered in 1 day
Question:

Hello, the site get the bug and bought the same item twice, please put a cancel button order to become easier and customers can be assured. i wrote 2 times per email customer service. and now await response

Answer:

Hello Nikolay, Thank you for your question. We have located your inquiry and see that one of our Customer Care Agents has assisted you. Your suggestion will be forwarded to the technical department for consideration. Should you require any further assistance, please feel free to call us on +44 (0) 20 3510 0670. Thank you for being a Farfetch customer. Warm Regards, Farfetch

By Farfetch c., Customer Outreach
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Question:

What is a different number to call? i am not able to call the british number posted on the web site +44 (0) 20 3510 0670. this number is not working for me. i am calling from us regarding my order. thank you in advance,

Answer:

Hi Drahomira, I never bothered trying to call them, since they can say anything and then not follow through, that's why I alwaye like having things in writing. Since I never got anywhere with them in writing, I figured calling them would be no different. The fact that you're having a very hard time finding a valid number for them should be a red flag of the type of company you're dealing with. Companies with excellent customer service like Amazon, give you a million different ways to contact them.

By Lila T.
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Question:

I just ordered a fendi bag and i'm pleased with my purchase. my only question now after reading these reviews is the site offical? is my bag real?

Answer:

Call customer service. If more than a few hours have gone by, you can't.

By Denise S.
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Question:

Hi, i would like to know if it's all authentic items and legit website to rely on? how long does it takes for it to be shipped to singapore?

Answer:

It's a legit website and I purchased more than 5 times with Farfetch. Everything was good, authentic and the shipment was fast as well. I'm not sure how long it takes to ship to Singapore, but for my experience, I live in the US and it takes 3-4 days to deliver.

By Kim L.
Question:

All the products on farfetched are new? how can i know when a product is new or used? thank you

Answer:

Yes, 1. All items are new. 2. i don't know 3.no, it is not fake 4. Yes 5.the sit e is legit 6. Real 7. Authentic 8. I don't know 9. Never had similar problem, maybe it is late because e of Ovid 10. I don't know 12. Sometimes yes.

By Tatiana M.
Question:

Is this webshop fake?

Answer:

I ordered with Farfetch over 5 times and everything are authentic. They process and shipment are quite fast. I'm always satisfied with my purchases and definitely order some stuff from this website again.

By Kim L.
Question:

Answer:

Yes it's legit but it's a pain in the butt Lack of honesty I mean it's really $#*!ty

By Daniel C.
Question:

I'm interested in buyingcarier sunglasses but i'm skeptical because they r shipped from portugal. what guarantee do i get they are authentic and new,

Answer:

Hello Gus, We're so sorry for our late response. Regarding authenticity, all of Farfetch's partners are authorized sellers of the luxury merchandise on our website. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you are not satisfied with your purchase for any reason please remember that Farfetch offers free returns on all orders. If you have any more questions about shopping with us, please send an email to customerservice@farfetch.com. Warm Regards, Farfetch

By Farfetch c., Customer Outreach
Question:

Is it handbags e.g. michael kors original items and how long it doesn't take to get a product in sydney?

Answer:

Hello Sejla, We're so sorry for our late response. Every partner receives merchandise directly from the manufacturers, so all items on our website are completely authentic. If you are not satisfied with your purchase for any reason please remember that Farfetch offers free returns on all orders. Regarding shipping times, delivery dates can vary depending on where your order is coming from but most customers receive purchases within one week or less. Warm Regards, Farfetch

By Farfetch c., Customer Outreach
Question:

Yes please i have ordered several dresses this week and one has not arrived. help thanks susan dahl fulshear texas

Answer:

Hello Susan, We're so sorry for our late response. We're disappointed to hear that a part of your order was unexpectedly delayed but we hope this issue has been resolved. If you still need help, please send an email to customerservice@farfetch.com. Warm Regards, Farfetch

By Farfetch c., Customer Outreach

Can’t see your question? Ask to get answers from the Farfetch staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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