FareGeek Questions & Answers

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Here’s what consumers have asked with answers from FareGeek staff and previous consumers.

38 questions answered
32% answered in 1 day
Question:

Answer:

Dear Patricia, Thanks for choosing Faregeek as your travel partner, please be advised that your reservation is all set and confirmed. We have emailed your E-tickets on the registered email address and would suggest you to carry a print of the E-Tickets.

By CustomerExperienceTeam F.,
Question:

I need to confirm our flights on sn brussels airlines and select seating to tel aviv from calgary leaving apr 30/16. i have been unsuccessful in using the information faregeek provided to do so. i have tried numerous times to phone faregeek and stayed on line for hours with no response from customer service. i will be contacting federal police services to log a formal request to investigate faregeek as a possible scam if this is not addressed immediately.

Answer:

We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.

By CustomerExperienceTeam F.,
Question:

I have booked flights to seattle this afternoon but have not received email confirmation. could you please help?

Answer:

We regret and apologize for the inconvenience caused as we understand our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.

By CustomerExperienceTeam F.,
Question:

How to reach someone via email to get any information on getting my e-ticket? my card was already charged few days ago. thank you. silva lewis

Answer:

Thank you for choosing Faregeek as your travel partner. Please be advised that you can reach out to us via email on fares@faregeek.com and we shall be happy to assist you or else we would request you to kindly share your confirmation number, booking ID or email ID and contact number so that we can check internally and arrange a call to have the case addressed on priority.

By CustomerExperienceTeam F.,
Question:

My flight is friday morning but i haven't got my e ticket when will i get them

Answer:

Thank you for letting us know about your recent experience with us. We apologize if our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly share your, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority.

By CustomerExperienceTeam F.,
Question:

I just bought a ticket but my card was declined. is ita way that i can pay with another card and keep the same flight? let me know please.

Answer:

Thanks for writing to Faregeek. Com. Please be advised that we are ABTA and ATOL protected. For any further queries you may contact us at fares@faregeek.com or call us at 0203-695-3494

By CustomerExperienceTeam F.,
Question:

Hi i booked tickets with you last tuesday, after checking your website it said e-tickets are usually sent within 1-2 business days, i was just wondering if you have taken full payment and have sent me an email to confirm the booking when will the e tickets will be sent to my email address? after looking at some of the reviews of this site i'm slightly worried.

Answer:

Dear Shannon, Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations as we understand that you made a reservation but did not receive your tickets or confirmation. Kindly share your confirmation details, name and your contact number, we shall certainly look into the case and address it as soon as possible.

By CustomerExperienceTeam F.,
Question:

I need a booking reference number for my booking

Answer:

Thank you for letting us know about your recent experience with us. We apologize if our service did not meet your expectations as we understand that you havent received booking confirmation. Please be advised that we tried to locate your confirmation details but couldnt find one & would request you to kindly share your booking ID, email ID, complete name and contact number so that we can check internally and have this case addressed on priority.

By CustomerExperienceTeam F.,
Question:

If you have taken money from my account, does that mean i have a fully proofed ticket? my plane leaves in a few hours and i am still unsure if i have a ticket!

Answer:

Thank you for sharing your recent experience with us. We apologize in case our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldnt find one. So would request you to kindly check your email inbox again because for every charged reservation E-tickets are emailed on real-time basis. You can also share your confirmation number, booking ID, email ID and contact number so that we can check internally and again email you the booking confirmation on priority.

By CustomerExperienceTeam F.,
Question:

Hi when do i receive confirmation of my booking please?

Answer:

Thank you for letting us know about your recent experience with us. We apologize if our services did not meet your expectations. Please be advised that we tried to locate your confirmation details but couldn’t find one. So would request you to kindly share your confirmation number, booking ID, email ID and contact number so that we can check internally and have this case addressed on priority

By CustomerExperienceTeam F.,

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