I ordered my dress almost a month ago for my Prom and i havent heard anything.I have emailed and called multiple times and heard nothing.

asked by audrey s. on 5/1/18

2 Answers
Thumbnail of user janey45

Dear Audrey,
We are sorry to hear you are having issues.
Please note that all our items have varying processing times that are clearly marked on the product page.
The total time it will take to receive your item is the processing time plus the shipping time.
By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you. And please don't worry, because the prom busy season is coming! Our after-sale customer service are so busy, then will contact with you ASAP!
We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us at service@fansfavs.com or provide us with the valid order number. Thank you again for bringing this to our attention, so that we can make improvements for the future.

Enjoy the rest of your day!
FansFavs Customer Support Team

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Thumbnail of user rehanat

Sorry but most reviews on here are fake. Please do not trust this site. They say uk based but are not. This company is fraud and sends faulty dress. Wont refund u either. I paid through PayPal and still lost out. I didnt give up my fight, won the case and made sure they didnt get away.

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