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Here’s what consumers have asked with answers from FansFavs staff and previous consumers.
Dear Sandra, Thank you for your inquiry. We do state about our phone number on the "contact us" page. You can have a check. However, due to the time difference and signal issue, we may not get your call successfully. For more questions, you can also send us an email to service@fansfavs.com. And we will reply to you within 24 hours. Should you have any questions, remarks or advices, please don't hesitate to contact us: https://www.fansfavs.com/help/contact-us.html Thank you for your understanding. Have a nice day. Best Regards, FansFavs Customer Service
Dear Bianca, Thank you for contacting FansFavs. Kindly note that the total time it will take to receive your order is the processing time + the shipping time. Please see below for more details: 1. Processing time: All FansFavs products require processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 7-10 business days. Specific processing is indicated on each item page. 2. Shipping Time The shipping time depends on the shipping method you choose when you place the order. For more details please check: https://www.fansfavs.com/help/delivery.html For more questions, you can also send us an email to service@fansfavs.com. And we will reply to you within 24 hours. Have a nice day. Best regards, FansFavs Customer Support Team
Dear Audrey, We are sorry to hear you are having issues. Please note that all our items have varying processing times that are clearly marked on the product page. The total time it will take to receive your item is the processing time plus the shipping time. By the way, because of the prom season, every tailor works late every day, we will try to do our fastest for you. And please don't worry, because the prom busy season is coming! Our after-sale customer service are so busy, then will contact with you ASAP! We truly value your business, and we're eager to do whatever we can to regain your trust in us as a company. If you have any order issue, please kindly feel free to email us at service@fansfavs.com or provide us with the valid order number. Thank you again for bringing this to our attention, so that we can make improvements for the future. Enjoy the rest of your day! FansFavs Customer Support Team
