FansEdge Questions & Answers

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Here’s what consumers have asked with answers from FansEdge staff and previous consumers.

63 questions answered

11% answered in 1 day

Question:

How is the chat only available one day a week?

Question:

Yeah i ordered 7 business days ago on 10/03/2016, order 21-14071-2158348159 and still no order information. i have 2-day shipping and i have yet to hear from them. why are you allowing such negative reviews to be true and define who you are as a company? people are willing to pay you for products and do business with you, why is that wrong? i ordered from something from china the same day and it is already in california. please, let's have some positive reviews, so where is my order? thank you

Question:

Yeah i ordered 7 business days ago on 10/03/2016 and still no order information. i have 2-day shipping and i have yet to hear from them. why are you allowing such negative reviews to be true and define who you are as a company? people are willing to pay you for products and do business with you, why is that wrong? i ordered from something from china the same day and it is already in california. please, let's have some positive reviews, so where is my order? thank you

Question:

Extremely worried at this point- ordered over $100 worth of merchandise for when me and my wife go to our first nfl game later this month... i am not getting any tracking information of any type when i try to "track my order" my order # is: 512815-569-217-172982448207129 could a fansedge representative please help me locate my purchase and tell me when i can expect to see it delivered? help is much appreciated. Extremely worried at this point- ordered over $100 worth of merchandise for when me and my wife go to our first nfl game later this month... i am not getting any tracking information of any type when i try to "track my order" my order # is: 512815-569-217-172982448207129 could a fansedge representative please help me locate my purchase and tell me when i can expect to see it delivered? help is much appreciated.

Answer:

I ordered 150 dollars worth of this crap! Call your credit card company and dispute the charge! It is a scam! Today, I called to dispute the charge and magically they are sending me 2 out of 5 items I ordered, via fedex! I have been trying to cancel since Saturday! Cancel while you still can!

By Francis R. over a year old

Question:

Updates on order 21-12815-2157565337 last week you said i should receive my order no later then the 9th of august, i assumed you meant 9th of september. i still have not received the item yet. the tracking for landmark global is super unreliable as there's no updates on it at all. how do you even know its on the way?

Answer:

Hello Kai. Thank you for your question. I am so very sorry, but your package has been lost in transit. At this time, we have issued a full and complete refund for your order that will post back to your original form of payment within 2-10 business days. Please let us know if you should need any further assistance. Sincerely, Karmen

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

What is the shipping time on items ordered? i ordered today in hopes to have it before christmas but have been told by a few that it was weeks before they got their stuff and some they never got it at all. What is the shipping time on items ordered? i ordered today in hopes to have it before christmas but have been told by a few that it was weeks before they got their stuff and some they never got it at all.

Answer:

It said it would ship in 1 business day but based off the email it was the 4th day before it left fansedge. Then it was sent fedex smart post and they have have it since. I have gotten 3 different delivery dates thus far. Also upon waiting for half an hour to find out about my package it was brought to my attention by fedex that the shipping fansedge pays for is smart post and they deliver to my local post office and they bring the package to me. Why on earth so much bouncing around? Why not just use USPS to begin with? By doing it this way it takes even longer. I am only 3 states away from where my order shipped from and yet here i am on day 12 still waiting on my package which still has to go to a post office before the mail carrier brings it to me. Oh yea by the way the fedex smart post doesnt run on weekends or holidays!

By pamela k. over a year old

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FansEdge Questions & Answers

How is the chat only available one day a week?

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