FansEdge Questions & Answers

Here’s what consumers have asked with answers from FansEdge staff and previous consumers.

63 questions answered

11% answered in 1 day

Question:

Just received two sb50 shirts. material is paper thin. sizing is off by at least 1 maybe 2 sizes. our daughter washed the product with all good intentions. i wasn't able to try them on before her good deed. i now have shirts i've been waiting 17 years for and can't even wear them. buyer beware. no question just extremely disappointed and venting. Just received two sb50 shirts. material is paper thin. sizing is off by at least 1 maybe 2 sizes. our daughter washed the product with all good intentions. i wasn't able to try them on before her good deed. i now have shirts i've been waiting 17 years for and can't even wear them. buyer beware. no question just extremely disappointed and venting.

Answer:

Hello Ross, Thank you for your feedback. We sincerely apologize that you are unhappy with the quality of the shirts you received. At this time we have waived the cost of the return label fee and welcome you to send the items back for a refund at no cost to yourself. We value your business and would love the opportunity to serve you again. As an additional effort to win back your trust we have also placed a merchandise credit onto your account that can be used at any time towards a future purchase with us. We have sent you a private message at this time with the login information. Please let us know if there is anything else we can do for you. Sincerely, Lauren E. Senior Fan Advocate

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Can you look up my order status for me? Can you look up my order status for me?

Answer:

Hello Jay, Thank you for reaching out to us! We would be happy to look up your order to provide an update. Please send us a private message with your order number so we may better assist.

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

How long does it usually take to ship? i'm really worried about my order, because it said less than 3 more left, but i recently checked the website and they restocked it. i don't exactly know how to track my order, because i bought from the site without making an account. so i can't sign in and find the order number. how do i find the order number if i bought from the site without an account? How long does it usually take to ship? i'm really worried about my order, because it said less than 3 more left, but i recently checked the website and they restocked it. i don't exactly know how to track my order, because i bought from the site without making an account. so i can't sign in and find the order number. how do i find the order number if i bought from the site without an account?

Answer:

Hello, Thank you for reaching out to us. Most of the items we sell require at least one business day to process but it really depends on the item(s) you purchased. We would be happy to look into this for you if you would like to send us a private message with the email you used to place the order.

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I have been trying to call for 2 days. i ordered 2 patriots coffee mugs and the patriots toaster, my daughter received 3 coffee mugs... where is the toaster i paid for? order number 21-12815-215307270 please check this

Answer:

Hello Donna. Thank you for your feedback! We apologize that you are missing one of the items you ordered. Unfortunately, the order number that you have provided does not pull up any orders. Please check the order number and send it to us again so that we can assist you further. Sincerely, Karmen

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I ordered a shirt on monday and paid for expidited shipping. i just got notice that it was shipped today, the shipping number is a number to an item that was delivered in florida in november. this is a christmas present, and i really wanted it today. I ordered a shirt on monday and paid for expidited shipping. i just got notice that it was shipped today, the shipping number is a number to an item that was delivered in florida in november. this is a christmas present, and i really wanted it today.

Answer:

Hello DM. Please provide us with your order number and we will be happy to assist you. Sincerely, Karmen

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I ordered a jersey and sent an email within 30 minutes of ordering based on the shipping reviews just read. i wanted to cancel via live chat, but no one was available. will i get confirmation that my order has been cancelled via email? i should have read the reviews first! i know better. meh. I ordered a jersey and sent an email within 30 minutes of ordering based on the shipping reviews just read. i wanted to cancel via live chat, but no one was available. will i get confirmation that my order has been cancelled via email? i should have read the reviews first! i know better. meh.

Answer:

Hello Ruth, Thank you for reaching out to us. Please contact us with your order number so we may verify that the order has been successfully canceled.

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Are all of the merchandise authentic? Are all of the merchandise authentic?

Answer:

Hello Pearly, Thank you for reaching out to us! All of our merchandise is authentic, yes. Please let us know if you have any other questions!

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Do you ship your items to philippines? if yes, what courier and how many days upon order the merchandise will be shipped? Do you ship your items to philippines? if yes, what courier and how many days upon order the merchandise will be shipped?

Answer:

Hello Jeorgio, Thank you for reaching out to us! We currently offer 2 shipping methods to the Philippines. We have one method for $24.95 which is 7-21 business day delivery and one method for $39.95 which is 4-10 business day delivery. The company that we use to ship is Landmark Global. You can read more about our International shipping here: https://fansedge.custhelp.com/app/answers/detail/a_id/199

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I just bought sweat pants and socks from this site without reading reviews first and now i'm highly concerned i won't be recieving them and want a refund? I just bought sweat pants and socks from this site without reading reviews first and now i'm highly concerned i won't be recieving them and want a refund?

Answer:

Hello Jenna, Thank you for reaching out to us. We apologize that you feel as if you need to cancel the order based on the reviews you have read. We would be happy to take a look at the order to ensure their are no problems or to cancel the order and issue a refund if it has not yet shipped out. Please contact us with your order number, email address, or billing address so we may better assist.

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Where does fansedge ship from? i'm leaving for college soon and i need to know if i need to pay for the more expensive shipping to ensure my order arrives in a timely manner.

Answer:

Hello JJ! Thank you for the great question! At this time we ship from multiple locations. It would depend on the item you want to purchase. We have multiple shipping options available for you to place your order and receive it in a timely manner. If you have additional questions about our shipping please visit the Customer Care Center on FansEdge.com.

By Chastity S., Team Lead, Executive & Social Relations over a year old

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