FansEdge Questions & Answers

Here’s what consumers have asked with answers from FansEdge staff and previous consumers.

63 questions answered

11% answered in 1 day

Question:

I ordered something and it still says "new" how long does it take to process the order? if its going to be awhile can i cancel now ? I ordered something and it still says "new" how long does it take to process the order? if its going to be awhile can i cancel now ?

Answer:

Hello Heather, I will be more than happy to further assist you. Can you please private message me your email address or order number? Julian

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Will they take a return of an unused purse that has the tags cut off but i still have them? also the plastic wrap has been taken off the straps. Will they take a return of an unused purse that has the tags cut off but i still have them? also the plastic wrap has been taken off the straps.

Answer:

Good Afternoon Amber, we certainly can. Please provide us with the order number for further assistance. Thanks, Deannaa.

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I have placed two orders in the past couple weeks and in both cases they are canceled out the next day. is this site a scam or what is the deal? I have placed two orders in the past couple weeks and in both cases they are canceled out the next day. is this site a scam or what is the deal?

Answer:

We will be more than happy to look into this further for you. Could you please private message us your order number or email address? Thank you, Julian

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Ordered from fansedge for the first time. hopefully i don't have problems with my order. my granddaughter needs this jersey for a school project. Ordered from fansedge for the first time. hopefully i don't have problems with my order. my granddaughter needs this jersey for a school project.

Answer:

I will be more than happy to look into this further for you. Can you please private message me your order information so I can pull it up? Julian

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

I spent a lot of money on 2 day shipping but my order is still pending. it should be here today!

Answer:

I will be more than happy to look into this for you. Could please private message me your order number?

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Where is my item that was ordered ? i want some answers / some resolution. do you take peoples money and not ship the product? #21-5233-0763

Answer:

I will be more than happy to look into this for you. But first I ask if you can respond in a private message or email me at customerfirst@fanatics.com. Due to this is on a public forum and wouldn't want to post your personal information. Thank you, Julian

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Where is my refund? i returned my item on november 13, my tracking indicates that you received it but i still haven't received my refund!

Answer:

I will be more than happy to answer that question. But first I will need for you to provide me with your order information in a private message. Julian

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Can i get a confirmation on my recent order? Can i get a confirmation on my recent order?

Answer:

Yes, if you could please respond with your order number in private message. I will be more than happy to send the confirmation to you.

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Why are there no pants in the women's plus sizes? it would be nice to see leggings and joggers. or at least have the other styles higher than xxl.

Answer:

Thank you for your feedback! I am very sorry that we don't have the product in the size that you want. I can forward your request to our marketing department to make this something readily available in the future.

By Chastity S., Team Lead, Executive & Social Relations over a year old

Question:

Ordered golden knights jersey march 4 and got an order confirmation. still waiting to hear it shipped 20 days later. how do i cancel order? Ordered golden knights jersey march 4 and got an order confirmation. still waiting to hear it shipped 20 days later. how do i cancel order?

Answer:

We are truly sorry to hear your order hasn't been received yet, please direct message us with your order number and we will be more than happy to assist you.

By Chastity S., Team Lead, Executive & Social Relations over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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