Fanatics Questions & Answers

Here’s what consumers have asked with answers from Fanatics staff and previous consumers.

206 questions answered

12% answered in 1 day

Question:

What about the international shipment how many days. What about the international shipment how many days.

Answer:

It will depend on the country. I have provided you with a link of our international shipping information. https://fanatics.custhelp.com/app/answers/detail/a_id/7

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I ordered a size too big anyway i can send back and get a small?? i will pay for the shipping again I ordered a size too big anyway i can send back and get a small?? i will pay for the shipping again

Answer:

I will be more than happy to provide you with the correct procedure. However, first I will need for you to private message me your order number or you can email me at Customerfirst@fanatics.com. You can also find the answer to your question at https://fanatics.custhelp.com. Please let me know if you need any further assistance. Julian

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

My order 279-1994-9878 has the wrong zip code. can it be corrected to 08029? My order 279-1994-9878 has the wrong zip code. can it be corrected to 08029?

Answer:

Hello Diane, I am sorry to hear about the mistake. I have corrected the zip code. Unfortunately, the original package had already been shipped out. However, once the label has been created you will receive an updated shipping confirmation email.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

If you don't get a confirmation email when will it be sent ? If you don't get a confirmation email when will it be sent ?

Answer:

Order confirmation emails will usually be sent within 24 hours from the time an order was placed.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I am having a very hard time trying to figure out the youth size chart. i want to order size 10/12...the size chart is not consistent... I am having a very hard time trying to figure out the youth size chart. i want to order size 10/12...the size chart is not consistent...

Answer:

If I could have you please email us the product ID number, we can do an item check to verify the size. You can email me at Customerfirst@fanatics.com or you can send me a private message.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I have a return I have a return

Answer:

We would be more than happy to help! Please review the return link included for further information. If you need more assistance, don't hesitate to send us a private message and we can help! https://returns.fanatics.com/

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

How can i return an international order? How can i return an international order?

Answer:

You can return your international package by visiting our return link at: https://fanatics.custhelp.com/app/answers/detail/a_id/598

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

Would like to order but too many negative reviews. Would like to order but too many negative reviews.

Answer:

Most times with reviews ther are not always to report good experiences. Not to say that their issues are not important and haven't been address appropriately. Good outcomes are rarely reported on our review sites. But we take great pride in trying to help all customers through their ordering experience with our company.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I want to order a lebron james jersey for my grandson. he wears a size 10/12. does the m that translate to a size 10/12? thanks. I want to order a lebron james jersey for my grandson. he wears a size 10/12. does the m that translate to a size 10/12? thanks.

Answer:

I'm not sure if you are looking for a an adult size M or a youth size M. It also matters which product you are looking at. As certain manufacturers sizes doesn't also equate to be the same.

By Nigel P., Sr. Director of Fan Experience over a year old

Question:

I am from malaysia, order shipped on 7/6/2018 (279-1832-3109), yet to receive the item. I am from malaysia, order shipped on 7/6/2018 (279-1832-3109), yet to receive the item.

Answer:

I am very sorry that it took so long to respond to your question. I see that you were able to reach us in regards to the shipment. Please let me know if there is any further I can assist you with in a private message. Sincerely, Julian

By Nigel P., Sr. Director of Fan Experience over a year old

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