Eyebuydirect
Questions & Answers
Here’s what buyers have asked with answers from Eyebuydirect staff and previous consumers.
30
questions answered
0%
answered within 1 day
Answer:
Hi Leo, Yes, the quality of non-prescription lenses are the same with prescription lenses.
By Leo L., over a year old
Question:
return policy
Answer:
Hello Rauf, We want you to be 100% happy with your eyewear. With our 14-Day Fit & Style Guarantee, you can make a return for a one-time replacement or refund within two weeks of receiving your order, no questions asked.
Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. A replacement pair will only be issued if there are clear defects in material and workmanship.
Note: Both warranties do not cover damage and/or return requests caused by accidents, negligence, or improper care. A shipping fee may apply for a one-time replacement.
By Leo L., over a year old
Question:
return and refund policy
Answer:
I've exchanged a pair that did not look good on me. I did have to get on the phone with somebody at EyeBuyDirect and you do have to pay a $6.95 fee for the exchange. But otherwise, it was smooth.
By Gary W., over a year old
Answer:
Hang in there! I promise you it is worth the wait. Keep in mind, the glasses are personalized, so they take great care to get it exactly how you want. Once they ship, you'll have them before you know it.
By Emma V., over a year old
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Typical questions asked
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