Eyebuydirect Questions & Answers

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Here’s what consumers have asked with answers from Eyebuydirect staff and previous consumers.

30 questions answered

3% answered in 1 day

Question:

Are the non prescription lenses good quality? Are the non prescription lenses good quality?

Answer:

Hi Leo, Yes, the quality of non-prescription lenses are the same with prescription lenses.

By Leo L., over a year old

Question:

Return policy Return policy

Answer:

Hello Rauf, We want you to be 100% happy with your eyewear. With our 14-Day Fit & Style Guarantee, you can make a return for a one-time replacement or refund within two weeks of receiving your order, no questions asked. Our 365-Day Product Guarantee means Customers are eligible for a one-time replacement pair within 12 months. A replacement pair will only be issued if there are clear defects in material and workmanship. Note: Both warranties do not cover damage and/or return requests caused by accidents, negligence, or improper care. A shipping fee may apply for a one-time replacement.

By Leo L., over a year old

Question:

Has anyone had trouble making a return and receiving their refund? Has anyone had trouble making a return and receiving their refund?

Answer:

I've exchanged a pair that did not look good on me. I did have to get on the phone with somebody at EyeBuyDirect and you do have to pay a $6.95 fee for the exchange. But otherwise, it was smooth.

By Gary W. over a year old

Question:

Why dont i have a tracking number yet? its been more then 10 days. Why dont i have a tracking number yet? its been more then 10 days.

Answer:

Hang in there! I promise you it is worth the wait. Keep in mind, the glasses are personalized, so they take great care to get it exactly how you want. Once they ship, you'll have them before you know it.

By Emma R. over a year old

Question:

I need to get my cat vaccinated I need to get my cat vaccinated

Answer:

Thanks for letting us know. Not sure what that has to do with buying glasses online lol.

By Kimberly K. over a year old

Question:

Do you do replacement prescription lens for my frames ?? i have 6 pair to replace Do you do replacement prescription lens for my frames ?? i have 6 pair to replace

Answer:

I would like to know because I do have old frames that are still in good condition is that I would like to lances replace if this can be done please let me know

By Richard M. over a year old

Question:

If i order and the frames need adjusting how would that work? If i order and the frames need adjusting how would that work?

Answer:

Any place that repairs glasses should be able to adjust them for you. Or you could call a store like frame&Lens or Costco or... to see if they do frame adjustments.

By D P. over a year old

Question:

I dont know what size i wear I dont know what size i wear

Answer:

You'll need you "PD" info which is the distance between your pupils. Once you "try on" the glasses virtually you enter that value and it'll show you how it'll look on your face. It's actually quite accurate from my experience.  

By Sarah P. over a year old

Question:

I just bought a pair today, when will they ship? I just bought a pair today, when will they ship?

Answer:

My glasses didn't ship for three days but it may be different depending on the types of lenses you purchased.

By Rebecca H. over a year old

Question:

If i order my glasses from nova scotia canada, will the price i see on the website be in us or canadian dollars? If i order my glasses from nova scotia canada, will the price i see on the website be in us or canadian dollars?

Answer:

We have a website for Canada order which is in Canadian currency you may visit www.ca.eyebuydirect.com

By Leo L., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

Eyebuydirect Questions & Answers

Are the non prescription lenses good quality? Are the non prescription lenses good quality?

Return policy Return policy

Has anyone had trouble making a return and receiving their refund? Has anyone had trouble making a return and receiving their refund?

Why dont i have a tracking number yet? its been more then 10 days. Why dont i have a tracking number yet? its been more then 10 days.

I need to get my cat vaccinated I need to get my cat vaccinated

Do you do replacement prescription lens for my frames ?? i have 6 pair to replace Do you do replacement prescription lens for my frames ?? i have 6 pair to replace

If i order and the frames need adjusting how would that work? If i order and the frames need adjusting how would that work?

I dont know what size i wear I dont know what size i wear

I just bought a pair today, when will they ship? I just bought a pair today, when will they ship?

If i order my glasses from nova scotia canada, will the price i see on the website be in us or canadian dollars? If i order my glasses from nova scotia canada, will the price i see on the website be in us or canadian dollars?

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