EverydayHappy FAQ | Sitejabber

Question:

I tried and tried to sign up for the free trial packages. after i would enter my card information, it would say "reviewing your order" or whatever it is with the loading heart thing. and thing it would bump be back to the starting page where you enter your email and password. is this something i should be concerned about? i haven't received a confirmation email saying it went through or any email saying it didn't or notice for anything at all! i have no clue what's going on. or if i should try it again? or if my card is being charged every time i try to do it? someone please help, i'm not sure what to do. has anyone else had a problem like this? I tried and tried to sign up for the free trial packages. after i would enter my card information, it would say "reviewing your order" or whatever it is with the loading heart thing. and thing it would bump be back to the starting page where you enter your email and password. is this something i should be concerned about? i haven't received a confirmation email saying it went through or any email saying it didn't or notice for anything at all! i have no clue what's going on. or if i should try it again? or if my card is being charged every time i try to do it? someone please help, i'm not sure what to do. has anyone else had a problem like this?

Answer:

Andrea, We would love to help you out with this! Please give us a call at 1.844.805.0626 7am to 11pm EST, 7 days a week or if you have Facebook you can always send us a direct message there. https://www.facebook.com/everydayhappyco/

By Amanda P., Community Manager over a year old

Question:

What does the free trial of diapers consist of? What does the free trial of diapers consist of?

Answer:

You get 6 Sustainably-sourced high-perfomance diapers & 10 (Travel pack) gentle, 100% bamboo wipes. If you would like to sign up you can from the below link. We hope you like them! https://www.everydayhappy.com/signup

By Amanda P., Community Manager over a year old

Question:

I have tried calling customer service for everydayhappy many times and get a fast busy signal. i have sent an email which tells me to calm same number. 8448050626. i want to cancel. i just ordered free trial last night and didn't read everything clearly... read again this morning... i cannot afford a membership, so wanted to end now. what can i do? I have tried calling customer service for everydayhappy many times and get a fast busy signal. i have sent an email which tells me to calm same number. 8448050626. i want to cancel. i just ordered free trial last night and didn't read everything clearly... read again this morning... i cannot afford a membership, so wanted to end now. what can i do?

Answer:

Hi Jackie, Thanks so much for getting a trial kit -- we really appreciate that. Thanks for reporting this issue to us! I've checked with our tech team, and we're all systems go, so please do give us a call again. We also offer cancellations through our social media accounts and can even do it for you here, if that's easier! We want to make sure we're always here to help. Thanks so much! The EverydayHappy Team

By Elle R., Community Manager over a year old

Question:

How do i cancel the service? How do i cancel the service?

Answer:

Hi, Leona! We've made cancelling your EverydayHappy account super simple. You can give us a call (1.844.805.0626 7am to 11pm EST, 7 days a week), shoot us an email (support@everydayhappy.com), or even contact us on social media and our review websites. You can send us a SiteJabber direct message, if it's easiest for you, and we'll get your details to close your account for you. Thank you so much! The EverydayHappy Team

By Elle R., Community Manager over a year old

Question:

If i try the free trial and recieve the product and not happy about it if i cancel my membership before 7 days of the trial kit arrives should i send ya'll back the trial kit or i can keep it even i cancel my membership? If i try the free trial and recieve the product and not happy about it if i cancel my membership before 7 days of the trial kit arrives should i send ya'll back the trial kit or i can keep it even i cancel my membership?

Answer:

Hi Jelinna, Thanks for the question! No matter if you cancel the membership or not, you can keep the trial kit. We'll never ask you to return it. Because we don't have brick + mortar stores for our customers to visit, we've designed our trials to give them a chance to try our products out before getting the monthly membership. We understand that not every last product is going to work for every last family, so that's why we are more than happy to send out our trial kits without expecting them to be sent back. We hope that's helped answer your question, and if there's anything else at all you need, please let us know! We're always happy to help. Thanks again, Jelinna! The EverydayHappy Team

By Elle R., Community Manager over a year old

Question:

Hello, i would like to know how to cancel my account - i called and cancel shipment of products but i still received a message saying that my bundle is on the way. Hello, i would like to know how to cancel my account - i called and cancel shipment of products but i still received a message saying that my bundle is on the way.

Answer:

Hi Ivona. I'd recommend contacting customer service again to make sure they cancelled you. The phone number from their website is 1-844-805-0626. Good luck. I've had quite a disappointing experience with getting mine cancelled. I hope it's a better experience for you.

By Wendy H. over a year old

Question:

I signed up for my free trial today. as soon as i received the email stating that i was going to be charged over $120 after the 7 day trial period i called and cancelled immediately. i found several reviews where others had cancelled but were still charged. can you assure me that the only charge that will be on my card is the $10.95 since i haven't even received my trial box yet?

Answer:

Hi Autumn, We can assure you we're serious about account cancellations, and respect our customers' choice to close their accounts for whatever reason. If you'd like us to check on your trial shipment for you, please get in touch with us directly and we can check it out for you. We're always more than happy to help! And, Rasim, if there's something we can do to help, we're here for you. We responded to your comment below, so we just want to make sure you know we're ready to help. Thanks so much, The EverydayHappy Team

By Elle R., Community Manager over a year old

See more answers (2)

EverydayHappy Questions & Answers

What does the free trial of diapers consist of? What does the free trial of diapers consist of?

How do i cancel the service? How do i cancel the service?

Can’t see your question? Ask to get answers from the EverydayHappy staff and other customers.