Etsy Questions & Answers

Here’s what consumers have asked with answers from Etsy staff and previous consumers.

63 questions answered

25% answered in 1 day

Question:

Is my direct deposit information safe as a seller on etsy? Is my direct deposit information safe as a seller on etsy?

Answer:

Yes, it certainly is. I've also been selling for many years, never had a problem. Using PayPal is great if you ever should have a problem, as you're protected in the event of theft. If you were hacked somehow would be the only way it would be a concern for me, so I am careful about using good passwords and changing them often (Etsy password) I would not worry about the safety of Etsy direct at all.

By Jodi H. over a year old

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Question:

Where do i write what i want engraved

Answer:

You ask the owner of the shop. Ask for a custom order and specifics about what you want engraved, and ask if they can or will do it for you. Only a shop owner can answer that for you.

By Jodi H. over a year old

Question:

I just talked help desk rep. she is not willing to help user. all policies are not clear. i have used for a whole and did one misunderstanding(according to her) i can'r get any help. i am so disappointed and will not use anymore. i just asked to talk manager but she said they can not do much. really?

Question:

Hello. i am preparing to make a purchase from one of your sellers. handmadebyinali.no offense intended, i am just checking to make sure this seller has a good reputation as i do not wish to be burned purchasing something from overseas. please let me know asap. thanks, dave davohop@hotmail.com 303-979-5278 Hello. i am preparing to make a purchase from one of your sellers. handmadebyinali.no offense intended, i am just checking to make sure this seller has a good reputation as i do not wish to be burned purchasing something from overseas. please let me know asap. thanks, dave davohop@hotmail.com 303-979-5278

Answer:

Etsy cannot give you any information about a seller. Each seller has their own shop, policies, and is not controlled by anyone, though there are policies and terms of service for each shop to follow in using the website. They are simply using the website to sell their product. In order to check reputation, look at the shop owners feedback. Ask questions. See how long they have been opened for business, then be sure to read their policies regarding loss, replacement, returns, etc. Stay away from those that say No returns allowed. That's a bad policy, as a buyer should have recourse if they are unhappy or something is lost/damaged.

By Jodi H. over a year old

Question:

Does anyone have any feedback about lusso dresses in the ukraine? love the designs!

Question:

Whyno paypal?!

Question:

My son wants to sell his woodworking on esty, but i'm unsure on how to set up. he doesn't have a credit card, can a parent use their card for his shop? the registration requested a bank account. does he need to set up a business checking account? how does he get paid for what he sells? My son wants to sell his woodworking on esty, but i'm unsure on how to set up. he doesn't have a credit card, can a parent use their card for his shop? the registration requested a bank account. does he need to set up a business checking account? how does he get paid for what he sells?

Answer:

Business checking isn't necessary (the banks now charge a monthly fee for a small business checking). You can pretty much set up a regular checking account

By A S. over a year old

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Question:

I bought some disney shirts, and what if they don't fit? how do i exchange them? I bought some disney shirts, and what if they don't fit? how do i exchange them?

Answer:

You would contact that individual shop owner where it says on their front page "Contact Shop Owner". Each shop has their own policies so it's good to read them. Explain the situation and ask for their return shipping address. You most likely will have to pay to cover the postage which is expected anywhere online.

By Cathy L. over a year old

Question:

I like to do arts and crafts and sell them at my local farmers market and i was wondering if i could print and use etsy's drawings for some of my work I like to do arts and crafts and sell them at my local farmers market and i was wondering if i could print and use etsy's drawings for some of my work

Answer:

No, it's their copyright.

By Richyl H. over a year old

See more answers (4)

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Typical questions asked:

How long does shipping take?
What is the return policy?
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Etsy Questions & Answers

Is my direct deposit information safe as a seller on etsy? Is my direct deposit information safe as a seller on etsy?

Where do i write what i want engraved Where do i write what i want engraved

Does anyone have any feedback about lusso dresses in the ukraine? love the designs!

Whyno paypal?!

I bought tee shirts with a disney hand in front, and wondering if they don't fit, how and where do i return them?

I bought some disney shirts, and what if they don't fit? how do i exchange them? I bought some disney shirts, and what if they don't fit? how do i exchange them?

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Where do i write what i want engraved