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on 5/18/16Etsy can only promise that you will get your item. As far as shipping goes, that is up to the seller since some of (most of) the items on Etsy are made to ship, meaning, they're personalized items that sometimes take the seller a significant amount of time in order to be able to send. You can always contact the seller and ask what the status of your order is. Everyone I've bought from on Etsy has been more than happy to email/message me back within a maximum of a day!