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on 1/28/19Hello Dolores, thanks for your question and our apologies on the delay in reply as we do not check this third party, independent reviews website regularly. A refund is issued within 1 to 3 business days from the time it is submitted toy our bank or card company. If you have any questions or need any assistance, please do not hesitate to contact us directly by phone or email. Take Care and Drive Safely.