Hi Dannika, thank you for contacting us. It is unusual that your tags are already in a Shipped status but you don't see the charges for the renewal. We believe we found the right order for you and it show that everything is paid. Because we do not want to share personal information regarding your registration or payment via this public forum, please contact our support team directly by visiting etags.com/support to call or send us a support ticket online. We want to make sure that all of your concerns are addressed. Thank you and hope to hear from you soon.

This happened to me as well. The problem was I forgot to update my insurance information on the site. Once I did, they process my payment. Hope this helps.