Hi Stanley, we know you are looking for a response from someone other than eTags but, since we are here, we thought we would chip in with an answer. If your vehicle is titled in Florida, we send you the title in the mail and require a copy of owner's ID to be uploaded to our secure system. This is required to confirm that the owner of the vehicle, or someone authorized by the owner, is the one requesting the title. If your vehicle is titled in California, we submit your request for the duplicate title to the DMV and the DMV will mail you the title to the mailing address on file and we mail you the new registration card and sticker that is issued with any new/duplicate title. We do not need to obtain a copy of your ID for a California duplicate title. We do not currently offer duplicate title service in any other state. We hope that information helps and we look forward to the opportunity to serving you.