Escrow.com Questions & Answers

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Here’s what consumers have asked with answers from Escrow.com staff and previous consumers.

31 questions answered
13% answered in 1 day
Question:

Cost to hold $2800 until mortgage closes?

Answer:

Hire a lawyer to do it - don't use this company you will be sorry

By Stephanie M.
Question:

I am selling a watch through escrow.com buy is in switzerland, i am in australia. what are some of the technical details to know before i use?

Answer:

Hi Michael, The process of setting up your transaction on Escrow.com starts by entering the details of the sale (the details of the watch, price and currency), which will walk you through the steps of the escrow transaction and calculate your fee for you. If you'd like to see more info before you start a transaction, I would start with this page https://www.escrow.com/what-is-escrow, or give our support team a call. Cheers, Jackson

By Jackson E., General Manager
Question:

202/5000 i am about to sell the domain name and use escrow.com as a mediator. how easy is the seller getting their money from escrow?

Answer:

Hi Tarja, Extremely easy, Escrow.com offers disbursements via ACH and Wire Transfer. If you have further questions about the process, please feel free to reach out to our Live Customer Support Team and we will be happy to assist you. Escrow.com Customer Support support@escrow.com Toll Free 888.511.8600, U.S. and Canada International 1.415.801.2270

By Jackson E., General Manager
Question:

Answer:

Hi Sam, our head office is in San Francisco, California

By Jackson E., General Manager
Question:

Does escrow.com provide purchase agreements?

Answer:

Hi Brittany, Escrow.com does not mandate the use of a purchase agreement but we can provide you with a template that may fit your transaction. Feel free to reach our Support team on support@escrow.com

By Jackson E., General Manager
Question:

What is the buyer of my car claims he never received the car, even when he arranged for and paid the shipping fees.

Answer:

Escrow.com records shipping information as part of your transaction. In this case our disputes and arbitration team would work with the shipping company to track and confirm the delivery of the vehicle.

By Jackson E., General Manager
Question:

Answer:

Hi Lisbeth, Closing statements for any Escrow.com transactions can be resent by our Support team, you can reach them via phone or email at www.escrow.com/contact-us

By Jackson E., General Manager
Question:

I would like the title to my car that you have failed to deliver

Answer:

Hi Spencer, Title delivered - We work directly with the title holder to receive the physical title and FedEx it as soon as cleared.

By Jackson E., General Manager
Question:

I am brokering a deal and do not wish for my profit to be disclosed either to the buyer or the seller. is this possible?

Answer:

Hi Ron, absolutely. We offer multiple ways to set up the Broker transaction: transparent to Buyer, transparent to Seller, transparent to Buyer and Seller, or confidential. If you choose confidential when setting up your transaction financial terms will remain disclosed or undisclosed based on the selected view throughout the transaction.

By Jackson E., General Manager
Question:

Is it safe to buy a tractor using escrow.com

Answer:

Absolutely. Escrow.com's process will allow you to keep your funds safe until the tractor has been delivered and inspected. Here's the process: 1. Agree the tractor's price, details and condition on Escrow.com 2. Transfer funds to Escrow.com 3. Track delivery 4. Inspect the tractor on delivery and if your tractor has arrived in good condition, you accept delivery and sign off on it. 5. Payment is released - Escrow releases the funds and pays the transport company only after you have accepted delivery and confirmed that the bike has arrived.

By Jackson E., General Manager

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