Escrow.com Questions & Answers

Hi Stephanie, setting up a transaction takes about 5 minutes.

Hi Keith, Responded to your email directly. Thanks!

We will refund your money using the same method that you paid in for the goods.

Our service integrates with marketplaces around the world, and processes thousands of transactions every day. Unfortunately, SiteJabber's service is not linked in any way with ours, meaning that anyone can submit a review, even if they have never been a customer of Escrow.com. Endorsements from key industry participants and marketplaces are a much stronger source of evidence of a quality, licensed escrow service.

Unfortunately, SiteJabber's service is not linked in any way with ours, meaning that anyone can submit a review, even if they have never been a real customer of Escrow.com. This makes responding to reviews that do not have a corresponding transaction extremely difficult.

Dealing with a seller's lien holder can take a couple of extra days of processing, because we wait for the lien holder to confirm that they have cleared the title before releasing the Buyer's funds to the Seller. We always advise Sellers where we expect a delay, but thankfully with most lien holders processing of payment and clearing of title is same day.

Hello, Escrow.com only accepts funds in $USD or Euro. The Escrow fee will be based on the total amount secured. You can use the fee calculate on this page to calculate the fee https://www.escrow.com/support/fee-calculator. Thank you,

Hello, Once we secure your funds, we can guarantee that they will be held and protected until you have confirmed receipt and acceptance of the merchandise. We cannot guarantee that the merchandise will be shipped or will be as advertised by the Seller, but this is why we hold the funds until you have received the merchandise and have used your inspection period to complete due diligence on the Merchandise itself. If the merchandise that arrives is not what you wanted, you may reject and return the merchandise. Once the merchandise is returned, we can refund you less the Escrow Fee. Thank you,

Hello, A Buyer can not reject merchandise after the inspection period has ended. Funds are disbursed within 48 hours of the inspection period ending. Thank you,

Hello, Can you please contact me to provide me information about your transaction? I would like to investigate to find out the issue, but I will need to know your transaction number. Please contact me at kgettle@escrow.com or by phone at 949-635-3898. Thank you,