EricDress Questions & Answers

Here’s what consumers have asked with answers from EricDress staff and previous consumers.

385 questions answered

30% answered in 1 day

Question:

Id like to order a wedding dress but due to the review that ii see on the website iam afraid to do so. it is for sure iam going to get the item as ord Id like to order a wedding dress but due to the review that ii see on the website iam afraid to do so. it is for sure iam going to get the item as ord

Answer:

Hi Thanks for your email. Please note that after order is placed, our manufacturer will make it according to your order requirements, which will meet your demand. Please don't worry about it. If you have any other questions, please feel free to let me know at reviews@ericdress.com. Thank you.

By ericdress e., over a year old

Question:

Greetings where do you ship from?

Answer:

HI, Thanks for your question here. Our items would be shipped out from China. Thank you. Any other questions, please feel free to let me know at reviews@ericdress.com. Have a nice day. Ericdress

By ericdress e., over a year old

Question:

Do you dropship to europe? Do you dropship to europe?

Answer:

Hi, dear Claire, Thanks for your question here. Yes, we could ship to Europe. Any other questions, please feel free to let us know at reviews@ericdress.com. Have a nice day. Ericdress

By ericdress e., over a year old

Question:

I'm seeing a lot of people who had the same issue i'm having. i ordered my dress over a month before prom but its getting close to prom and my dress still hasn't even shipped. customer service is not helping me. I'm seeing a lot of people who had the same issue i'm having. i ordered my dress over a month before prom but its getting close to prom and my dress still hasn't even shipped. customer service is not helping me.

Answer:

Hi, dear Ana, Thanks for your question here and we are so sorry to hear that you had some problems about your order. Could you please let me know your order number at reviews@ericdress.com so that I could be able to check for you? Thanks. Any other questions, please feel free to let me know. Have a nice day. Ericdress

By ericdress e., over a year old

Question:

This is a real question for ericdress... so i hope sitejabber will not remove it because people need to hear the answer! ericdress, why when you have so many disgruntled customers due to lack of shipping, or shipping merchandise that is poor quality and sizing that does not come close to fitting the american/canadian population do you still continue such unethical business practices? This is a real question for ericdress... so i hope sitejabber will not remove it because people need to hear the answer! ericdress, why when you have so many disgruntled customers due to lack of shipping, or shipping merchandise that is poor quality and sizing that does not come close to fitting the american/canadian population do you still continue such unethical business practices?

Answer:

Dear Ann, Thanks for your question here. What you mentioned are common problems for lots of company due to various of reasons. As a company, we are always improving our service related to any aspects. Thanks for your suggestions here. If you have any other problems, please feel free to let us know at service@ericdress.com or reviews@ericdress.com. Have a nice day. Ericdress

By ericdress e., over a year old

Question:

Hi, i am thinking of purchasing my dress on your wedsite, but i am wary of all the negative feedbacks from all the customers who have bought dresses from your websites. it seems there are more complaints about your company charging your customers without receiving proper items that thy have order and not sending the items in a timely matter. also, your company shows that wrong items are being sent and not getting proper refunds. please explain. thank you Hi, i am thinking of purchasing my dress on your wedsite, but i am wary of all the negative feedbacks from all the customers who have bought dresses from your websites. it seems there are more complaints about your company charging your customers without receiving proper items that thy have order and not sending the items in a timely matter. also, your company shows that wrong items are being sent and not getting proper refunds. please explain. thank you

Answer:

Dear Rose, Thanks for your question here. We have a huge amount of customers around the world and they all speak highly of our service. If you want to order here, please kindly refer to the description of products. Thank you. We have the return policy/custom policy on our site and you could review them. Any other questions, please feel free to let me know at reviews@ericdress.com. Have a nice day. Ericdress

By ericdress e., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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