I have been in touch with Mr. Rahul for refunds. A) You sent me a size 6 shoe in a size 7 box, b) made me wait almost 8 weeks for the shoe of my choice in my size (after the first round of confusion with initial deliveries lasting 3-4 weeks) and then finally expressed your inability to deliver my choice and offered refund, c) refund request is in a loop for over 2 -3 weeks now with all kinds of crazy excuses and useless commitments.

You are running a premium marketplace. Do you think you can survive with such a pathetic backend. Apart from the charity of my refund here's some free advice from a veteran.,, claw back, cut down your digital spends, set the backend ( stocks, supplies, CRM. Customer service beyond nice speak, delivery infra etcetc) and then come back with a vengeance. You have a great concept going. Don't ruin your brand forever due to these highly controllable backend mess ups.

Cheers... I have given up in my refund so if you still can give it, great. But don't ever ask me for my bank details ever. And let me know when your house is in order and I will come back. Till then happy cleaning.,

asked by Navanit S. on 6/8/15