logo

ELITIFY
Questions & Answers

67 reviews

Here’s what buyers have asked with answers from ELITIFY staff and previous consumers.

5
questions answered
0%
answered within 1 day
Question:

PRODUCTS ARE GOOD QUAILTY POR NOT

Question:

Hello, I would like to know how are you getting the products of various brands from the USA. I believe what you have in 100% genuine.

Question:

Hello. I would like to know more about this website

Question:

Is there any option for cash on delivery?

Question:

DOES IT TAKE THREE WEEKS FOR A PALTRY 5995RS REFUND FROM ELITIFY? AND JUSTIFICATION AFTER THAT?

Question:

How much is RS 4546. 25 in US dollars? I want to buy a Martha stewart bake shop apron. Do you have this on stock? Please reply. Do you accept dollars? I have a visa card. Michael rem Garcia

Question:

Im unable to reach customer support. My item was redirected and couldnt track it. Need Help

Answer:
rahoul.srivastav@elitify.com Is the person who contacted me
By Aniz Y., over a year old
See another answer (1)
Question:

Hi Are u sure the products sold by you are 100% genuine? Have been hearing a lot about it

Question:

Hi, I wanted to know do you provide a warranty card with the watches, as you say you sell 100 % original products?

Question:

I have been in touch with Mr. Rahul for refunds. A) You sent me a size 6 shoe in a size 7 box, b) made me wait almost 8 weeks for the shoe of my choice in my size (after the first round of confusion with initial deliveries lasting 3-4 weeks) and then finally expressed your inability to deliver my choice and offered refund, c) refund request is in a loop for over 2 -3 weeks now with all kinds of crazy excuses and useless commitments. You are running a premium marketplace. Do you think you can survive with such a pathetic backend. Apart from the charity of my refund here's some free advice from a veteran.,, claw back, cut down your digital spends, set the backend ( stocks, supplies, CRM. Customer service beyond nice speak, delivery infra etcetc) and then come back with a vengeance. You have a great concept going. Don't ruin your brand forever due to these highly controllable backend mess ups. Cheers... I have given up in my refund so if you still can give it, great. But don't ever ask me for my bank details ever. And let me know when your house is in order and I will come back. Till then happy cleaning.,

Answer:
Dear Navanit, Greetings from Elitify! We are really sorry for the experience and can come completely understand your concerns. Our mission is to deliver happiness and I can see that we failed to deliver it. I will get your refund processed on priority and would like to speak to you in person. We truly appreciate your feedback and will certainly work more harder and improve our services. It is our responsibility to provide customer satisfaction and we will do everything possible to make it happen. Appreciate you patience and support. Regards, Nitin Narang Head - Customer Experience
By Amit R., over a year old
See another answer (1)

Have a question?
Ask to get answers from the ELITIFY staff and other customers.

Typical questions asked
How long does shipping take?
What is the return policy?
Where is the company located?