ElderHelpers Questions & Answers

Question 1

Question:

So i want to understand something, i have to pay for be a volunteer? So i want to understand something, i have to pay for be a volunteer?

Answer · 2018-10-12T10:57Z

Answer:

Hi Lia, No, It's not mandatory to donate to be a volunteer in our organization. You can send us an email at help@elderhelpers.org for further information.

By Mary R., Senior Customer Care Specialist over a year old

Question 2

Question:

I wanted to donate one time only but its been taking each every month from my account. how do i cancel that?? I wanted to donate one time only but its been taking each every month from my account. how do i cancel that??

Answer · 2018-05-12T09:25Z

Hello Fatima, Thank you for reaching out, could please provide us the email address that was used to register?

Question 3

Question:

I'm uncomfortable giving out my credit card as i've had problems with that in the past. can i pay directly? I'm uncomfortable giving out my credit card as i've had problems with that in the past. can i pay directly?

Answer · 2017-09-27T09:12Z

Hi, At the moment it's our only payment method, we're working on better ways to improve this. You can try contacting 211 United Way for a referral to a local program in case ours doesn't work for you.

Question 4

Question:

I see a lot of negative review from people that did not get a return call from your volunteers and found a disconnected number when they tried to call I see a lot of negative review from people that did not get a return call from your volunteers and found a disconnected number when they tried to call

Answer · 2017-08-04T09:30Z

Hi Mike, Our volunteers are reminded monthly to update their availability, unfortunately not all of the volunteers do it. We also make calls everyday to keep the data base updated and we're currently working on this issue. You can contact us at help@elderhelpers.org for further information.

Question 5

Question:

If i sign up to find a volunteer and give my credit card number how do i cancel my membership once i find a volunteer. the fee is called a monthly charge, how long does elderhelp continue to bill? one of the videos on the elderhelp website states that the women received her yearly code, does that mean that elder helpers will bill $50 per month? If i sign up to find a volunteer and give my credit card number how do i cancel my membership once i find a volunteer. the fee is called a monthly charge, how long does elderhelp continue to bill? one of the videos on the elderhelp website states that the women received her yearly code, does that mean that elder helpers will bill $50 per month?

Answer · 2017-06-05T10:27Z

Hi Marc, You can send us an email at help@elderhelpers.org requesting to cancel your subscription, you can do this at any time and we will send you a confirmation.

ElderHelpers Questions & Answers

So i want to understand something, i have to pay for be a volunteer? So i want to understand something, i have to pay for be a volunteer?

Hello, do you have volunteers in the dallas or garland, texas area? thank you

I wanted to donate one time only but its been taking each every month from my account. how do i cancel that?? I wanted to donate one time only but its been taking each every month from my account. how do i cancel that??

Good morning. i signed up for volunteering a while ago but havent heard back from you?

Does elderhelpers have an ongoing intake of new volunteers? the idea seems good but in my area (33569) all the profiles seem dated (from 2015/16).

I'm uncomfortable giving out my credit card as i've had problems with that in the past. can i pay directly? I'm uncomfortable giving out my credit card as i've had problems with that in the past. can i pay directly?

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ElderHelpers Questions & Answers

So i want to understand something, i have to pay for be a volunteer? So i want to understand something, i have to pay for be a volunteer?

Hello, do you have volunteers in the dallas or garland, texas area? thank you

I wanted to donate one time only but its been taking each every month from my account. how do i cancel that?? I wanted to donate one time only but its been taking each every month from my account. how do i cancel that??

Good morning. i signed up for volunteering a while ago but havent heard back from you?

Hello i need to know if there are volunteers who have experience with someone who has dementia and is bi-polar. my sister has these diseases.

Does elderhelpers have an ongoing intake of new volunteers? the idea seems good but in my area (33569) all the profiles seem dated (from 2015/16).

I'm uncomfortable giving out my credit card as i've had problems with that in the past. can i pay directly? I'm uncomfortable giving out my credit card as i've had problems with that in the past. can i pay directly?

Are background check fees part of the monthly stipend? is there a central phone number to talk to anyone live?

Can’t see your question? Ask to get answers from the ElderHelpers staff and other customers.