You will wait on hold to speak with someone from a country other than the US who barely speaks English and does not deviate from scripted responses. This person will give you vague answers, or multiple different, contradictory, answers depending on how many times you ask the same question. You will spend at least 45 minutes on the phone. The end result of the call with this "customer service" representative will be that nothing more is accomplished other than you gaining enlightening you as to how it feels to want to rip your own hair out at the same time as crawling through the phone and strangling someone.