Ecrater Questions & Answers

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Here’s what consumers have asked with answers from Ecrater staff and previous consumers.

26 questions answered
15% answered in 1 day
Question:

Answer:

Please note that Ecrater is a marketplace with thousands of different merchants. We do not sell anything. The merchants are the ones selling their own products. If you have doubts that the product you received might be not authentic, please email us some proofs.

By Mick D.,
Question:

I want to know if the shoes are fake or real

Answer:

Please note that Ecrater is a marketplace with thousands of different merchants. We do not sell anything. The merchants are the ones selling their own products. If you have doubts that the product you received might be not authentic, please email us some proofs.

By Mick D.,
Question:

I purchased 2 jerseys from jerseyoutfits on 4/15/21 through ecrater and as of 6/25/21 i still have not received my order. how to get a refund?

Answer:

What is your order number and what is the merchant name you purchased from?

By Mick D.,
Question:

Hi this is khalid. i want to order for my store to sale kurta pajama please let me know how can i order it

Answer:

Not sure what you meant. Are you a buyer or a seller?

By Mick D.,
Question:

How do i find a list of sellers? this site is awful to find any info.

Answer:

There is no such feature. If you know the name of the seller you can easily review his products by typing https :// seller_name_here. Ecrater. Com

By Mick D.,
Question:

I am buying shoes and i'm confused on how i put in the size i want. could someone help me pls?

Answer:

During the checkout process, there is a text box where you can leave a comment to the merchant. You can specify the size you need there.

By Mick D.,
Question:

I don't know your website can i trust you with my finances

Answer:

Ecrater is online marketplace with thousands of different merchants. Each merchant sells his own products. If the merchant has a good established feedback, it is usually safe to order.

By Mick D.,
Question:

I just received ornamental seeds fro, you... no instructions. can i plant them now? how many seeds in a pot? can i leave them inside until, outside...

Answer:

Please contact the merchant directly. Click on the link Contact Seller and fill out and submit the form.

By Mick D.,
Question:

When can i expect my shipment nicer dicer order # 4852217 from indohome?

Answer:

Please contact the merchant directly. In the order confirmation email there is a contact seller link.

By Mick D.,
Question:

I ordered a jersey 3 weeks ago and did not received it

Answer:

Have you tried contacting the seller through email? I was informed of a 4-5 week wait with my purchase.

By Candace L.

Can’t see your question? Ask to get answers from the Ecrater staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
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