DressWE Questions & Answers

Here’s what consumers have asked with answers from DressWE staff and previous consumers.

105 questions answered

32% answered in 1 day

Question:

I ordered a dress on the 16th, i looked over the reviews and people said they have not received there dress as soon as they should, my wedding is coming up on sept. 24th, can i cancel my order? i need a dress at least 2 weeks before the wedding to make sure it fits properly. thank you!

Answer:

Hi dear, We have contacted you via your login email address. Please pay attention to it

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I order my on august 4 how long does it take the tailor to make. i received an email that it may be here by august 22 but don't have a way to track it

Answer:

Hi dear, May I please have your order number or login email address so that I can check this for you?

By Summer Y., Dresswe Sales Presentation over a year old

Question:

How long does it take to get here?

Answer:

Hi, dear friend, Thanks for your question here. Delivery time varies from shipping methods. For example, DHL takes 2-4 business days, while EMS takes 3-8 business days. More details, please feel free to visit below link. http://www.dresswe.com/help/processing-time-260.html#detail1 Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team

By Summer Y., Dresswe Sales Presentation over a year old

Question:

Can a wedding dress be returned? Can a wedding dress be returned?

Answer:

Hi dear, May I please have your order number so that I can check this for you?

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I ordered wedding shoes and they still have not shipped i have made more that 3 attempts to get ahold of your staff because i need them shipped and this is so frustrating cans someone please contact me and get my shoes shipped!? 221197 is my order number. I ordered wedding shoes and they still have not shipped i have made more that 3 attempts to get ahold of your staff because i need them shipped and this is so frustrating cans someone please contact me and get my shoes shipped!? 221197 is my order number.

Answer:

Hi Meghan, I just sent an email to your login email address. Please pay attention to it. Thank you.

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I have ordered my wedding shoes from this site they still have not shipped and it has been over a week. how long do i need to wait? i have sent two messages and no staff have replied. I have ordered my wedding shoes from this site they still have not shipped and it has been over a week. how long do i need to wait? i have sent two messages and no staff have replied.

Answer:

Hi, dear friend, Thanks for your question here. Would you mind to offer me your order number or your login email address with us so that I can check this for you? Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team

By Summer Y., Dresswe Sales Presentation over a year old

Question:

How can i contact you dress didn't fit need the next size asap How can i contact you dress didn't fit need the next size asap

Answer:

Hi dear, I am so sorry to hear that. Please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best Regards Dresswe

By Summer Y., Dresswe Sales Presentation over a year old

Question:

Q. hi, i'm just wondering how long it takes to receive the wedding dress & how good the quality is? i need this dress to be perfect! Q. hi, i'm just wondering how long it takes to receive the wedding dress & how good the quality is? i need this dress to be perfect!

Answer:

Hi, dear friend, Thanks for your question here. The quality is great. Delivery time varies from shipping methods. For example, DHL takes 2-4 business days, while EMS takes 3-8 business days. More details, please feel free to visit below link. http://www.dresswe.com/help/processing-time-260.html#detail1 Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team

By Summer Y., Dresswe Sales Presentation over a year old

Question:

How good is this service? & dress quality How good is this service? & dress quality

Answer:

Hi, dear friend, Thanks for your question here. The quality is great. Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I ordered my shoes about 5 days ago and they haven't even shipped out yet and i needed them for the wedding i'm very disappointed can someone please contact me back at 586 3397812 I ordered my shoes about 5 days ago and they haven't even shipped out yet and i needed them for the wedding i'm very disappointed can someone please contact me back at 586 3397812

Answer:

Hi dear, Thank you for the question here. To better assist you, would you mind to tell me your order number or your login email address? I will double check this for you. Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team

By Summer Y., Dresswe Sales Presentation over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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