DressWE Questions & Answers

Here’s what consumers have asked with answers from DressWE staff and previous consumers.

105 questions answered

32% answered in 1 day

Question:

Whats a phone number to reach u at Whats a phone number to reach u at

Answer:

Hello Nickole, Please feel free to call us at +86-29-68805070 or email us at info@dresswe.com.

By Summer Y., Dresswe Sales Presentation over a year old

Question:

Where are you guys located out of?

Answer:

Hello Jamie, We are in China. :)

By Summer Y., Dresswe Sales Presentation over a year old

Question:

How long will it take for a dress to be shipped to the uae? How long will it take for a dress to be shipped to the uae?

Answer:

Hi dear, Thank you for your question here. Please simply see below. Expedited shipping Delivery times are between 2 - 5 days to all major destinations, the fastest shipping method worldwide. Shipping costs vary from items, but all expedited shipping order will get a 50% discount on shipping costs. Standard shipping Delivery times are between 4 - 8 days to all major destinations. Standard shipping costs less but takes a bit longer than expedited shipping. Shipping costs differ from items, but for the free shipping items, standard shipping order will get a 100% discount on shipping costs. However, for the non-free shipping items, you can just enjoy a 65% discount for it. Note: The above delivery estimates do not include order processing time. If you choose EMS as your shipping method on dresswe and want to learn more about it, please go to website http://www.ems.com.cn/english-main.jsp. Thank you Dresswe

By Summer Y., Dresswe Sales Presentation over a year old

Question:

My dress is too small my order number is 234549 i've been emailing multiple times please help i don't want my money back i need too sizes bigger please help me quickly My dress is too small my order number is 234549 i've been emailing multiple times please help i don't want my money back i need too sizes bigger please help me quickly

Answer:

Hello Shakiera, Thank you so much for shopping with this. I show our team has sent you return instructions. Please pay attention to your login email address. Any other questions, please feel free to let me know at info@dresswe.com. Best Regards Dresswe

By Summer Y., Dresswe Sales Presentation over a year old

Question:

There's a dress that i saw on your site and would like to know if it's still available??

Answer:

Hello dear, Could you please email me the item ID at info@dresswe.com? I will check it for you

By Summer Y., Dresswe Sales Presentation over a year old

Question:

Is there a back side picture for 11392017

Answer:

Hello Melissa, I am so sorry. We do not have a back side picture.

By Summer Y., Dresswe Sales Presentation over a year old

Question:

What do i need to do about returning a dress don't get me wrong the dress is beautiful but the the sleeves are extra tight could not get them all the way on my arm so i want my money back and how much will i have to pay to return this dress What do i need to do about returning a dress don't get me wrong the dress is beautiful but the the sleeves are extra tight could not get them all the way on my arm so i want my money back and how much will i have to pay to return this dress

Answer:

Hello dear, I am so sorry to hear that. I have seen your email in our email inbox. I will reply you back ASAP. Please kindly check your inbox, okay?

By Summer Y., Dresswe Sales Presentation over a year old

Question:

Hi i'm looking at getting my wedding dress from you but was wondering if you did tailored to fit...i can't find an option to contact you on your page? Hi i'm looking at getting my wedding dress from you but was wondering if you did tailored to fit...i can't find an option to contact you on your page?

Answer:

Hello Charlie, Thank you for the question here. Please feel free to contact our customer service at service@dresswe.com or calling at +86-29-68805070 for help.

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I ordered a shirt from you on 2/6/17 said it shipped 2/8/17, it's still sitting to be processed since 2/10/17 i need it by 2/18/17 is the possible?? order id 9021 tracking # lt804110595cn please let me know if it's possible for me to receive it by 2/18/17 thanks so much missy burnett I ordered a shirt from you on 2/6/17 said it shipped 2/8/17, it's still sitting to be processed since 2/10/17 i need it by 2/18/17 is the possible?? order id 9021 tracking # lt804110595cn please let me know if it's possible for me to receive it by 2/18/17 thanks so much missy burnett

Answer:

Hello Misssy, I am so sorry for replying back so late. I just tracked your package and it is in US now. USPS will delivered it to you soon. You can contact them at 1-800-ASK-USPS® (1-800-275-8777) to see when it will be delivered. Any questions, please feel free to let me know at info@dresswe.com. Best Regards Dresswe

By Summer Y., Dresswe Sales Presentation over a year old

Question:

Yes i need dress but apri 1,2017 is that possible? Yes i need dress but apri 1,2017 is that possible?

Answer:

Hello dear, You can get it before apri 1,2017 if you order the dress now.

By Summer Y., Dresswe Sales Presentation over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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