DressWE Questions & Answers

Here’s what consumers have asked with answers from DressWE staff and previous consumers.

105 questions answered

32% answered in 1 day

Question:

Hello, i order my dress on 01 september. i will like to know if i will receive it until 25 my order no. is 246755 Hello, i order my dress on 01 september. i will like to know if i will receive it until 25 my order no. is 246755

Answer:

Dear, Thanks for your question here. I have checked your order had been shipped out. The order was shipped a little time ago, so the shipping company still not renews the shipping information. You can check it 2 days later. And I had sent email to your registered mailbox about the tracking number. Thanks fro cooperation. Nice day!

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I ordered a dress on august 13th and haven't received it yet, when will i get my dress???? I ordered a dress on august 13th and haven't received it yet, when will i get my dress????

Answer:

Dear, we are so sorry for this. Could you kindly offer your order number so I can help you? Thanks for cooperation. Nice day!

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I order one dress for my wedding 8 days ago. i don't received any confirmation of tracking number I order one dress for my wedding 8 days ago. i don't received any confirmation of tracking number

Answer:

Hello Could you please send your exact order mount, the email address you used to place the order and the shipping name to info@dresswe.com? I will double check this for you, okay?

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I noted that your website says they do custom tailoring, but there is no place to put my measurements during the ordering process. if these gowns can truly be customized, how do you know the proper measurements?

Answer:

Hello Laura, Thank you for the question here. If you want custom size, please simply choose custom size. The custom size chart will pop up. Then, you can fill in all your measurements and we will make the dress just according to your measurement. Thank you. Any questions, please feel free to let me know. Dresswe

By Summer Y., Dresswe Sales Presentation over a year old

Question:

Are the dresses shown on the models on the website the actual dresses in stock? Are the dresses shown on the models on the website the actual dresses in stock?

Answer:

Hello Kemi, Please simply check below link. Most of the dresses are fast shipping item. https://www.dresswe.com/evening-dresses-103999/

By Summer Y., Dresswe Sales Presentation over a year old

Question:

Where is your parent company? are you listed on the nyse? nasdaq?

Answer:

Hello, We are in China. We are not listed on the NYSE or NASDAQ. Thanks

By Summer Y., Dresswe Sales Presentation over a year old

Question:

Is your website fake? Is your website fake?

Answer:

Hello Zainab, We are not fake website. Our website URL is https://www.dresswe.com/

By Summer Y., Dresswe Sales Presentation over a year old

Question:

What is the average processing and shipping time for orders? What is the average processing and shipping time for orders?

Answer:

Hello Lucy, Thank you for the question here. Processing time varies from items.We will prepare the items after you pay as soon as possible. 1. The in-stock products can be shipped within 24-72 hours. 2. The other non customized products be be shipped within in 4 days such as shoes, accessories and the fashion dresses. 3. The customized products can be shipped with in 15 days such as wedding dresses and special occasion dresses. 4. Others: Shipping time maybe be extended under these situations such as out of stock, holidays etc. Expedited shipping Delivery times are between 2 - 5 days to all major destinations, the fastest shipping method worldwide. Shipping costs vary from items, but all expedited shipping order will get a 50% discount on shipping costs. Standard shipping Delivery times are between 4 - 8 days to all major destinations. Standard shipping costs less but takes a bit longer than expedited shipping. Shipping costs differ from items, but for the free shipping items, standard shipping order will get a 100% discount on shipping costs. However, for the non-free shipping items, you can just enjoy a 65% discount for it.

By Summer Y., Dresswe Sales Presentation over a year old

Question:

We would like to order a dress with you but are skeptical. please post more information and your return policy. maybe even a few photos from customers or non profiled. thanks We would like to order a dress with you but are skeptical. please post more information and your return policy. maybe even a few photos from customers or non profiled. thanks

Answer:

Hello Shauna, If you want to see our customer's picture with our dress, please feel free to see below link. https://www.dresswe.com/real-show.html As for our return policy, please see at https://www.dresswe.com/help/return-for-replacement-or-refund-286.html#detail1

By Summer Y., Dresswe Sales Presentation over a year old

Question:

Can you post a picture of a dress with a real customer. Can you post a picture of a dress with a real customer.

Answer:

Hello Shauna, For the customer picture, please feel free to see below link. https://www.dresswe.com/real-show.html

By Summer Y., Dresswe Sales Presentation over a year old

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How long does shipping take?
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