DressWE Questions & Answers

Here’s what consumers have asked with answers from DressWE staff and previous consumers.

105 questions answered

32% answered in 1 day

Question:

Can you send the dress back if it don't look what is return policy? if not custom fit are they returnable for full refund? do we have so many days? Can you send the dress back if it don't look what is return policy? if not custom fit are they returnable for full refund? do we have so many days?

Answer:

Hi, Thanks for your question here. You could find the return policy here: https://www.dresswe.com/help/return-for-replacement-or-refund-286.html#detail1 Any other questions, please feel free to let me know at info@dresswe.com. Have a nice day. Best wishes, Dresswe

By Summer Y., Dresswe Sales Presentation over a year old

Question:

If i order and was not satisfied with products what are the procedures to return and get full refund? If i order and was not satisfied with products what are the procedures to return and get full refund?

Answer:

Hi Thanks for your question here. You could find the return policy here: https://www.dresswe.com/help/return-for-replacement-or-refund-286.html#detail1 Any other questions, please feel free to let me know at info@dresswe.com. Have a nice day. Best wishes, Dresswe

By Summer Y., Dresswe Sales Presentation over a year old

Question:

Hello, interested on dress#11680112. i live in usa (bra size 34b) what size should i order? can the back be brought up to waist length? Hello, interested on dress#11680112. i live in usa (bra size 34b) what size should i order? can the back be brought up to waist length?

Answer:

Dear, thanks for your question here. You can according to the Size Chart on the page of the dress, https://www.dresswe.com/item/11680112.html. And this is our return policy, you can check and see the details, https://www.dresswe.com/help/return-for-replacement-or-refund-286.html#detail1. Nice day!

By Summer Y., Dresswe Sales Presentation over a year old

Question:

If i ordered today, would it be here by february 15th?

Answer:

Dear, thanks for your question here. Each product on our website has different processing time, you can check the Receiving Time on the page of the product you would like to buy. The Receiving Time=Processing Time+Shipping Time. Nice day!

By Summer Y., Dresswe Sales Presentation over a year old

Question:

How long from time order till received? to. the usa How long from time order till received? to. the usa

Answer:

Hi, thanks for your question here. The receiving time=Processing Time+Receiving Time. Each product has different processing time, so the receive time would be different. You can check the receiving time on the page of the product you would like to buy. Nice day!

By Summer Y., Dresswe Sales Presentation over a year old

Question:

My order number is 2949841. when can i expect to receive my order? My order number is 2949841. when can i expect to receive my order?

Answer:

Hi, thanks for your question here. Our order number should be six numbers. Could you check this and offer your correct order number so I can help you? Also you can send email to reviews@dresswe.com. Thanks for cooperation. Nice day!

By Summer Y., Dresswe Sales Presentation over a year old

Question:

Hello. i would like to refund my order i just received today. the order numbers are 247889 and 377574. what do i need to do? Hello. i would like to refund my order i just received today. the order numbers are 247889 and 377574. what do i need to do?

Answer:

Hi, we are sorry for this. I had contacted our service to help you, and they will send you email within 24 hours. Please kindly check your registered mailbox (which you use when you place the order on our site). Thanks for cooperation. Nice day!

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I wanted to know if i ordered a dress from your company would i receive it by the 23rd of this month with the same great quality like your site says. I wanted to know if i ordered a dress from your company would i receive it by the 23rd of this month with the same great quality like your site says.

Answer:

Hi, thanks for your question here. Each product has its processing time, Receiving time=Tailoring Time+Shipping time, you can check this on the page of the dress you would like to buy. Nice day!

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I have been trying to return to your la office but have been unable to obtain the adress. can you please provide I have been trying to return to your la office but have been unable to obtain the adress. can you please provide

Answer:

Dear, so sorry for late reply. Could you kindly offer your order number so that I could help you? Thanks for cooperation. Nice day!

By Summer Y., Dresswe Sales Presentation over a year old

Question:

How long does shopping go australia take ? How long does shopping go australia take ?

Answer:

Dear, each product will show you its shipping time.

By Summer Y., Dresswe Sales Presentation over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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