DressWE FAQ | Sitejabber

Question:

I am so skeptical about ordering my dress from this site. i am receiving mixed reviews and cannot risk being scammed. what is put in place to assure consumers like me that i will receive the quality and style i order? also, why is it so many reviews of those who are receiving dresses of horrible quality?

Question:

If i buy a pair of prom shoes off here, will i be wasting my money on a scam?

Answer:

Dear Victoria, Thanks for your question here. We are a site with good reputation and we have a huge amount of customers all over the world. Please don't worry about it. You would finally get your order if you ordered on our site. If you want to order, you could refer our size chart. Thanks. Also, If you urgently need the items, we suggest you use the fastest shipping. Any other questions, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, Dresswe Team

By Summer Y., Dresswe Sales Presentation over a year old

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Question:

I placed an order for my wedding dress on 9/29/15. it still says "awaiting shipping." i've called and emailed several times with no response at all. i am very concerned! is dresswe a reliable site? if so, how can i reach a person to confirm receipt of my order as i've already paid through paypal on the 29th as well. thanks, darlene jackson I placed an order for my wedding dress on 9/29/15. it still says "awaiting shipping." i've called and emailed several times with no response at all. i am very concerned! is dresswe a reliable site? if so, how can i reach a person to confirm receipt of my order as i've already paid through paypal on the 29th as well. thanks, darlene jackson

Answer:

Dear Darlene, Thanks for your question here. I have checked your order for you. You could see the processing time for your order on our site. As for your dress, after you placed your order, we need to take our time to prepare for you according to your requirements. Please don't worry, your order would be shipped out days later. If you can in urgent, please feel free to let us know at service@dresswe.com or info@dresswe.com. Have a nice day. Best regards, DressWe Team

By Summer Y., Dresswe Sales Presentation over a year old

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Question:

How can i cancel my order? i already paid for it but it has not shipped yet. How can i cancel my order? i already paid for it but it has not shipped yet.

Answer:

Hi, Mikala, Thanks for your question. Could you tell me your order No.? So that we will arrange your private customer service to contact you and solve this problem.If you have any other questions please send an email to info@dresswe.com or service@dresswe.com. Have a nice day, Dresswe.com

By Summer Y., Dresswe Sales Presentation over a year old

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Question:

Hi this is my first time ordering for your site and in the past i was very disappointed from other sites like this. so my question to you is are these product true to size and picture shown? Hi this is my first time ordering for your site and in the past i was very disappointed from other sites like this. so my question to you is are these product true to size and picture shown?

Answer:

Hello Lala, Hope you could kindly understand that manufacturers make all the items according to the size chart on our website, and please kindly check the size chart before placing the order.

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I need instructions on how to return an item. it was ordered on 04/20/15, received on 05/08/15. the dress is too long for my daughter and does not fit right across the top. i would like to return the dress and i need instructions on how to do that. the website does not indicate how to make a return as most websites do. the order number is 178523. I need instructions on how to return an item. it was ordered on 04/20/15, received on 05/08/15. the dress is too long for my daughter and does not fit right across the top. i would like to return the dress and i need instructions on how to do that. the website does not indicate how to make a return as most websites do. the order number is 178523.

Answer:

Dear E F, More about return&refund, you can refer on our website: http://www.dresswe.com/help/return-for-replacement-or-refund-286.html#detail1,Thank you! Thanks for told us your order No., and we will arrange one after service to contact you and solve your problem, please be noticed to check your inbox or spam. You can send an email to service@dresswe.com or info@dresswe.com. Have a nice day!

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I need to know how to go about cancelling an order i already paid for? i need a refund as soon as possible and no one is responding via email. please help! I need to know how to go about cancelling an order i already paid for? i need a refund as soon as possible and no one is responding via email. please help!

Answer:

Hi, Liewron Can you provide your order No.?

By Summer Y., Dresswe Sales Presentation over a year old

Question:

I need to return a dress that does not fit at all. i need an address to return the shipment. can someone provide that please? I need to return a dress that does not fit at all. i need an address to return the shipment. can someone provide that please?

Answer:

Hi, Cara, Could you provide your Order No.? So that we can check the shipping details and give the return address. Have a nice day, Dresswe.com

By Summer Y., Dresswe Sales Presentation over a year old

DressWE Questions & Answers

If i buy a pair of prom shoes off here, will i be wasting my money on a scam?

How can i cancel my order? i already paid for it but it has not shipped yet. How can i cancel my order? i already paid for it but it has not shipped yet.

I need to return a dress that does not fit at all. i need an address to return the shipment. can someone provide that please? I need to return a dress that does not fit at all. i need an address to return the shipment. can someone provide that please?

Can’t see your question? Ask to get answers from the DressWE staff and other customers.

DressWE Questions & Answers

Trying to find my order placed 15 days ago and have not heard anything. i need a phone call from them or a phone number usa number where i can call them. my daughters prom is tomorrow april 25,2015. i need to know if we need to go find another dress? please help. my number is 1-231-203-1984

If i buy a pair of prom shoes off here, will i be wasting my money on a scam? If i buy a pair of prom shoes off here, will i be wasting my money on a scam?

How can i cancel my order? i already paid for it but it has not shipped yet. How can i cancel my order? i already paid for it but it has not shipped yet.

I need to return a dress that does not fit at all. i need an address to return the shipment. can someone provide that please? I need to return a dress that does not fit at all. i need an address to return the shipment. can someone provide that please?

Can’t see your question? Ask to get answers from the DressWE staff and other customers.

If i buy a pair of prom shoes off here, will i be wasting my money on a scam?