Do not order anything from this website. I ordered a dress for my daughter's wedding. It was defective in that there was something wrong with the zipper. I had to find another dress at the very last minute (as in 30 minutes before the wedding because the zipper was broken). When I contacted the company to ask about a refund, they refused to honor their 100% guarantee. The dress was $150 and all they offered to do was refund me $10.

"Shine" is very evasive and will simply not honor the 100% guarantee. I loved my dress, but the zipper was defective. I was left scrambling for a replacement dress 30 minutes before my daughter's wedding. "Shine" even went so far as to say I ordered the wrong size and wasn't it good that I was able to find a replacement dress on such short notice. HA! She then suggested I take it to a tailor and have the zipper replaced... at MY expense, of course.

For anyone that reads these, RUN, RUN, RUN from Dresstimes. I wish I knew who to report this to in the US to shut them down. They sell cheap knock-offs, poorly made, and then falsely advertise 100% satisfaction guarantee. To me, it's consumer fraud, plain and simple.

Question

Do not order anything from this website. I ordered a dress for my daughter's wedding. It was defective in that there was something wrong with the zipper. I had to find another dress at the very last minute (as in 30 minutes before the wedding because the zipper was broken). When I contacted the company to ask about a refund, they refused to honor their 100% guarantee. The dress was $150 and all they offered to do was refund me $10.

"Shine" is very evasive and will simply not honor the 100% guarantee. I loved my dress, but the zipper was defective. I was left scrambling for a replacement dress 30 minutes before my daughter's wedding. "Shine" even went so far as to say I ordered the wrong size and wasn't it good that I was able to find a replacement dress on such short notice. HA! She then suggested I take it to a tailor and have the zipper replaced... at MY expense, of course.

For anyone that reads these, RUN, RUN, RUN from Dresstimes. I wish I knew who to report this to in the US to shut them down. They sell cheap knock-offs, poorly made, and then falsely advertise 100% satisfaction guarantee. To me, it's consumer fraud, plain and simple.

Accepted Answer

RUN, RUN, RUN!

Yeah, well, six months later, I still have not gotten a refund for my "100% guaranteed" purchase. Like other posters here, all they wanted to offer me was $10-$20, they REFUSED to give me a return shipping address, and the telephone number listed on their website is voice mail only and no one ever calls back.

Six months later, I am still trying to get my money back but "Shine" is now non-responsive to my inquiries.

I wish I knew who here in the US to report this company to in order to get them shut down. They sell cheap knock-offs that are poorly made and then refuse to honor their 100% satisfaction guarantee. That's consumer fraud, plain and simple.

DressTimes
Questions & Answers

i ordered a dress two an a half weeks again and still havent recieved it i need it by the 16 or my money back

How do I get ahold of dress times to check the status of my order?

Have a question?
Ask to get answers from the DressTimes staff and other customers.

DressTimesQuestions & Answers

i ordered a dress two an a half weeks again and still havent recieved it i need it by the 16 or my money back

How do I get ahold of dress times to check the status of my order?

Have a question? Ask to get answers from the DressTimes staff and other customers.

DressTimes
Questions & Answers

Have a question?
Ask to get answers from the DressTimes staff and other customers.