DressLily Questions & Answers

Ask a question

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered
15% answered in 1 day
Question:

How long does it take for shipment to come to usa?

Answer:

The one time (and the last time) I ordered, it took a few months for the first part of the order to arrive, and it took them also a few months to even ship the second part, which then arrived a month after that. No tracking number for the second part of the order. I even had paid for the shipping tracking and "insurance." JUST DO NOT BUY FROM DRESSLILY. My one and only experience with ordering from Dresslily is what taught me to strictly only buy online from reputable companies. TRUST ME. It's not worth the massive headache. This company should be shut down.

By Christine M.
See more answers (17)
Question:

Answer:

I AGREE! They are AWFUL! Save your money and go to your local mall. This is oversease (China) and you will never get it!

By norma m.
See more answers (2)
Question:

If i wear a size 7 in jeans and am a 36 d what size should i get for a dress

Answer:

DON'T! YOU WILL REGRET IT!

By norma m.
Question:

Hi i placed my order on 25/03/15 order no 112826301 (l1503232220128600). it has been over a month and still have not received my order. regards gina

Answer:

Gina, I can be frustrating. It really depends on the shipping company that gets used. Sometimes my order was here with in two weeks, and I have had an order take up to 2 months which totally sucks. All I can say is just try to be patient and make SURE you use the shipping insurance every time since it is an oversees shipment. I would send them an email to double check your shipment. I have done it just for reassurances.

By Danyel H.
Question:

If i am a size medium what size should i order from dress lilly?

Answer:

DON'T be a fool and be sucked in like the rest of us who is still waiting months to get out items.

By norma m.
See more answers (2)
Question:

I placed an order in january and still have not received it. how can i track it?

Answer:

If you didn't pay the extra for tracking you can't. I didn't pay so I couldn't track it. It's been 45 days since I made an order and have cancelled it today because I still have not gotten it. They are refunding my money to my dresslilly wallet. Wich is crazy because I do not want to order anything else from them.

By Lisa g.
Question:

Answer:

Both from china... D clothes are of POOR quality dnt waste your time they are horrible

By Pam E.
See more answers (3)
Question:

Why so many bad reviews? you have lots of great items but am leary as to purchase & not receive my items?!?

Answer:

Trust ALL these bad reviews! This company is a SHAM! Their clothes look cute on line, but they'll take your money and NOT send the item!

By norma m.
See more answers (4)
Question:

It has been well beyond the time frame given for the order to arrive. my emails to customer service have been ignored. i have never received the order i placed. i have requested a refund and will take it to my credit card company if necessary. has anyone received their money back from this company without having to go beyond the company to get it back?

Answer:

You could contact them on Facebook. They always reply to me there. What happened with me was when I had ordered it went to my P. O. box while I thought it would be delivered to my doorstep. I had to personally go and collect it from the post office when they reshipped it to me. - From Dubai

By Camellia S.

Can’t see your question? Ask to get answers from the DressLily staff and other customers.

Typical questions asked:
  • How long does shipping take?
  • What is the return policy?
  • Where is the company located?
Have a question about
DressLily?
Post Review