DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

Has anyone ever ordered any hair from this site? Has anyone ever ordered any hair from this site?

Answer:

Dear Beedy b, Dresslily can be contacted 24/7 via Live Chat. You can also leave a message and we will get back to you within 24 hours We are more than willing to assist you. We look forward to your reply, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Where does dresslilly ship from

Answer:

Dear Eric d, Thank you for your inquiry. We are located in China and ship worldwide. If there is any other inquiry, please contact us on our support center. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

What type of material are the wall tapestries made of. is it sturdy or really sheer What type of material are the wall tapestries made of. is it sturdy or really sheer

Answer:

Dear Lynne R, Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. Please tell us your order number via our support center. We look forward to hearing your reply, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I placed an order on december 6th and have not received any information regarding when it will be shipped. can you please help me? I placed an order on december 6th and have not received any information regarding when it will be shipped. can you please help me?

Answer:

Dear Dorothy S, Thank you for your inquiry. We are located in China and ship worldwide. If there is any other inquiry, please contact us on our support center. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Why so low rating, & poor reviews out of number of buyers?. Why so low rating, & poor reviews out of number of buyers?.

Answer:

Dear LadyA C, We are really sorry for the inconvenience. Please rest assured we are a reliable website to shop from. Please contact us if you have any issue in this link: ttps :// support. Dresslily. Com/faq/index/index? St=1 Thank you for your time. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

What i am ordering, will it be quality or somthing different? i used this one site and got really taken by the price and the quality was junk What i am ordering, will it be quality or somthing different? i used this one site and got really taken by the price and the quality was junk

Answer:

Dear Lisa B, Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices. Please tell us your order number via our support center. We look forward to hearing your reply, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Why are you still advertising stock that you are telling me isn't in stock and had hasn't been for the last 2 weeks Why are you still advertising stock that you are telling me isn't in stock and had hasn't been for the last 2 weeks

Answer:

Dear Jennie M, Thank you for placing order on Dresslily. We are sorry for the out of stocking. For more details, we have sent an email to you with solutions. Please log in your account and check it. We are awaiting your reply there. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Where is my order of wigs. ? ask someone to call that is yet to happen (361) 2491289 will have to report this should have better business bureau i ne

Answer:

Dear Dorothy J, Thank you for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Please indicate your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I have 2 magnetic ball toys in my shopping cart. i am trying to find out estimated delivery date, as it is for christmas. where will this from?

Answer:

Dear Kathy H, Thank you for your inquiry. The shipping time depends on the shipping method you choose when you place the order. For more details please check here: https://www.dresslily.com/m-article-id-39.htm Many thanks, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I want to be sure i will receive my order before christmas I want to be sure i will receive my order before christmas

Answer:

Dear Iniego M, Thank you for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Please indicate your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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