DressLily Questions & Answers

Here’s what consumers have asked with answers from DressLily staff and previous consumers.

819 questions answered

15% answered in 1 day

Question:

What are the shipping and handling rates What are the shipping and handling rates

Answer:

Dear Jill F., Please add all the items to your shopping bag, and then choose the country you want the order to be shipped to. The estimate shipping cost will be displayed for each available shipping method at the lower left corner. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Does shipping take long? Does shipping take long?

Answer:

Dear Naisha D., Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-5 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Is the plus size the correct size and not ex small. do they follow the us chart size? Is the plus size the correct size and not ex small. do they follow the us chart size?

Answer:

Dear Shontay T, On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. If you have any other issues, please contact us. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Where is dresssily located? no address on the site

Answer:

Dear Millz d, Thank you for your inquiry. We are located in China and ship worldwide. If there is any other inquiry, please contact us on our support center. Best regards, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Hi dlilly, the item i bought the size were wrong. how can i exchange the item for a right size? samson gebrehawariat thanks for your help Hi dlilly, the item i bought the size were wrong. how can i exchange the item for a right size? samson gebrehawariat thanks for your help

Answer:

Dear Samson G, On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. Please tell us your order number via ticket. We look forward to your reply, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

What size are there 2x bathing suits, us size?

Answer:

Dear Ylonda S, On all our Dresslily product pages, below the product description, we offer a clearly marked size chart to help our customers choose the correct size. We look forward to your reply, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Yes i outfit that was suppose to be send out on february the 12th and i was suppose to get it in 3 to 7 business days. i never received it. Yes i outfit that was suppose to be send out on february the 12th and i was suppose to get it in 3 to 7 business days. i never received it.

Answer:

Dear Erica P, We are sorry things have taken longer than expected. Please note that all our items have varying processing times that are clearly marked on the product page. The total time is the processing time plus the shipping time. Many thanks, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Hi , ordered a dress, 30 business days ago , tracker not well informative , how to proceed ? Hi , ordered a dress, 30 business days ago , tracker not well informative , how to proceed ?

Answer:

Dear Londy m, Thank you for your review. All of our items have varying shipping times based on the shipping method chosen by the customer. See here for more details: http://www.dresslily.com/m-article-id-39.htm. We are awaiting your reply, Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

Hi i was wondering when i am going to get my order it's been weeks Hi i was wondering when i am going to get my order it's been weeks

Answer:

Dear Maria c, Thank you for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Please indicate your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

Question:

I still not have received my order it's been weeks I still not have received my order it's been weeks

Answer:

Dear Maria c, Thank you for your inquiry. Total delivery time= processing time+shipping time 1. Processing time: All Dresslily products require a processing time. It is necessary for us to inspect all items one by one prior to shipping. Processing time takes usually 3-7 business days. Specific processing is indicated each item page. Now we also have items that can be shipped with 24H. 2.The shipping time depends on the shipping method you choose when you place the order. For more details please check: http://www.dresslily.com/m-article-id-39.htm Please indicate your order number to our support center. We will check it for you. Thank you. Dresslily Customer Support Team

By CustomerService R., over a year old

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Typical questions asked:

How long does shipping take?
What is the return policy?
Where is the company located?

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